Service Facilitator-Dane

Community Services (CCS) is a voluntary program designed to provide in-home mental health support and services to participants who have mental health and/or substance abuse diagnoses. CCS helps individuals live their best lives by providing client-centered and selected services tailored to their unique needs, including case management, therapy, mentoring, and other services as needed to meet self-identified goals.

The CCS Service Facilitator is responsible for community-based support for the mental health and behavioral needs of adult participants. They connect participants to community resources, provide client-centered services, and use a strengths-based approach to healing.

• Complete clinical assessments and provide collateral information for annual eligibility screen
• Develop and implement client treatment plans, interventions, skill training, and crisis management
• Seek participant input and voice in service planning and provision and follow up with service providers to ensure quality care and goal progression
• Encourage natural support participation in treatment planning and ongoing services
• Develop a network of community support and resources and connect participants with these resources as appropriate
• Collaborate with multidisciplinary teams to ensure a team approach to services and effectively communicate with service providers
• Engage in discharge planning for each participant throughout the service process
• Establish and maintain a working knowledge of Dane County Health and Human Services programs, resources, and supports
• Participate and complete required initial and ongoing trainings
• Complete all necessary paperwork in a timely manner and follow all standards in DHS 36.

• Master’s or Bachelor’s Degree in Social Work (APSW preferred) or a related field required
• At least one (1) year of experience working in the Mental Health &/or Substance Abuse field, preferred
• Ability to work in-home with participants, as well as coordinate services with outside providers within the community
• Ability to multi-task and prioritize work within the community, in conjunction with the timely completion of documentation
• Ability to take initiative and act quickly and independently when the situation demands it; sees a need and takes appropriate action without being prompted or reminded; demonstrates an ability to effectively deal with crisis situations
• Understanding of and experience providing services through person-centered and Trauma-Informed Care lenses; experience with DBT, preferred
• Ability to exhibit professionalism while working effectively and harmoniously with staff, program participants, social service agencies, legal parties, and the public
• Demonstrate an understanding and practice of cultural humility and the ability to work well with individuals from diverse economic, racial, and ethnic backgrounds and LGBTQ+ identities
• Pass a pre-employment background check
• Valid driver’s license and automobile with insurance
• Proficient in Microsoft Office (including Outlook, Word, and Excel), web-enabled databases, and computer file systems
• Ascribe to & champion The Difference Principles

JusticePoint is an Equal Opportunity Employer.