Clinician Relations Specialist

Overview  has been leading the way in a booming healthcare industry since 1995. Locum Tenens is a Latin phrase meaning, “to substitute for.” When hospitals are understaffed, they rely on us to find them the right temporary physicians to fill in when needed. Every associate at  plays a role in getting patients seen, no matter what they studied in school or what their role is here.

Located in Alpharetta, GA, we boast a state-of-the-art campus featuring world-class amenities. There’s nothing ordinary about a typical day here, take a look for yourself:  We are a Jackson Healthcare company and we are now the third largest healthcare staffing company in the U.S., serving more than 7 million patients in over 1,400 healthcare facilities.

The Clinician Relations Specialist facilitates relationships with clinicians with timely information and provides a primary point of contact for clinicians when starting new assignments and while on assignment. The incumbent develops a strong understanding of clinician needs, provides ongoing communication with clinicians, coordinates successful clinician onboarding, and continues a strong relationship throughout assignment.

• Builds relationships with clinicians and establishes open communication
• Provides personalized guidance, builds rapport, and provides quick responses to clinician inquiries
• Builds and improves relationships with clinicians
• Identifies potential opportunities and inform the sales team to follow up
• Educates and informs clinicians about the company’s products and services
• Consistent communication via all communication methods to ensure the clinician is prepared
• Completes introduction phone call with clinicians for all new assignments
• Walks clinicians through the online credentialing application and assists with completion
• Helps clinicians with digital submission of required documents
• Confirms clinician completion of appropriate agreements
• Guides clinicians through timekeeping systems and ensures accurate data entry
• Completes regular touchpoints with clinicians to confirm preparation for a new assignment and any adjustments needed while on assignment

• Serves as a liaison between clinicians and the travel team for all aspects of clinician travel throughout the assignment
• Gathers clinician travel preferences and assignment specific travel requirements based on client guidelines
• Communicates with clinicians regarding relevant concerns, necessary documentation, and suggestions for improvements to processes; completes all assignment-related activities and Salesforce documentation timely
• Prepares travel packets and coordinates assignment logistics for the duration of the booking
• Collects vendor set-up information from clinicians and clients to ensure a successful start to assignments
• Ensures all necessary documentation for taxes, clinician payment, etc. is in order and processed timely
• Answers clinician questions about the assignment purpose and details
• Obtains contact details for specific assignments and enters them into Salesforce
• Implements Salesforce enhancements and best practice updates into the daily routine

• Coordinates with Recruiter, CVO, CC and other internal members of LT as needed to identify areas of communication or application support needed
• Document interactions and assignment specific details in Sales Force
• Facilitates any clinician questions or additional information requested to internal departments
• Executes Customer Care strategies, working with all specialty teams in the company
• Provides travel updates to Production and Customer Care teams as needed; participates in quarterly…