Outlets Manager
Listed on 2025-12-31
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Hospitality / Hotel / Catering
Food & Beverage, Catering
Ensure that all guests’ needs are exceeded by maintaining all aspects of the restaurant, outlets, and banquets department. This includes enhancing the dining experience through making meaningful connections, overall atmosphere, meeting cleanliness standards, and going above guest expectations at all times.
ESSENTIAL FUNCTIONS
:
- Develop, implement, maintain training programs for varies positions and programs
- Develop, implement, maintain QUEST ( Quality Excellence Standards)
- Primary POC for Beverage Program
- Schedule Adherence
- Provides MOD coverage for restaurant, bar, banquets, IRD, club lounge
- Included rotation for MOD coverage ( days, night, weekends, holidays)
- Leads initiatives to plan and execute special events
POSITION REQUIREMENTS
:
- Experience with Food & Beverage operations
- Basic math skills in order to track inventory, revenue, payroll, etc.
- Ability to work entire shift standing and moving about in restaurants, banquet, and kitchen areas.
- Ability to read, write, and communicate effectively in English language, to understand internal documents, and to interact effectively with guests and employees.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse emotions, collect accurate information and resolve.
- High School diploma required. College degree not required but equal work experience required.
- Additional language ability preferred.
- Knowledge of Microsoft Word, Excel, PowerPoint helpful, Outlook, and POS systems.
BENEFITS
:
- Medical, dental, vision and life insurance offered for full time associates following initial waiting period
- 401K for eligible associates following 90 days of employment
- PTO for eligible associates
- Free employee parking on site
- Free meal during each shift worked
- Discounts at Marcus Hotels & Resort locations & Hilton worldwide locations
- Free/discounted movie tickets at Marcus Theater locations
- Hilton branded training and development
- Ability to transfer and promote within Marcus Hotels & Resorts
- We are an equal opportunity employer and maintain a drug free work place
- This organization uses E-Verify to confirm employment eligibility in the US
The Marcus Corporation is an American publicly held company headquartered in Milwaukee, Wisconsin.
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