Hotel Guest Service Representative Part Time

Now hiring a Guest Service Representative at the Moxy Madison Downtown. Join our team, a 2025 USA Today Top Workplace Winner! Starting at $16.00/hour, experienced candidates may qualify for a higher wage. Flexible availability required Monday to Friday, Weekends, and Holidays. Open to morning and evening shifts.

We’re on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. You’ll be the first face our guests see—and the one they’ll remember. Whether you’re welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, you’ll be at the heart of the Moxy experience.

• Welcome and check‑in guests at the bar with style and personality
• Provide exceptional guest service with a friendly, can‑do attitude
• Assist with reservations, room assignments, and guest inquiries
• Promote hotel features, local attractions, and food & beverage offerings
• Handle guest issues efficiently and with a positive approach
• Support other departments as needed—this is a team sport!
• Option to cross‑train as a bartender (Yes, you read that right!)

• Outgoing, personable, and full of energy
• Love engaging with people from all walks of life
• Thrive in fast‑paced, ever‑changing environments
• Organized, dependable, and able to multitask
• Hospitality experience a plus—but not required
• Bartending experience or interest in learning is a bonus
• Flexible availability, including nights, weekends, and holidays

• Fun, vibrant work culture—seriously, it’s not your typical hotel gig
• Growth opportunities, including the chance to move into full‑time
• Cross‑training in bartending and other areas of the hotel
• Hotel discounts and perks
• Be part of a team that values personality just as much as professionalism

Ready to join the party and bring the Moxy spirit to life? Apply now and show us what you’ve got!

The Moxy Madison Downtown is proudly managed by NCG Hospitality, an award‑winning, family‑owned third‑generation business and leader in the ownership, development, and operations of over 30 premier hospitality properties.

• Personalized career pathing and skill development
• Leadership and mentorship programs
• Educational and certification reimbursement

• Worldwide hotel discounts and free stays at NCG Hospitality managed hotels
• Catch of the Day—earn bonuses for going above and beyond to support team and guests
• Everyone Sells—earn cash for bringing in business to our properties
• Paid Volunteer hours—Earn money for community service

• Medical, dental, and vision plans
• Paid sick time and Paid Time Off
• Virtual telehealth access and employee assistance resources
• Monthly health and fitness reimbursement programs

• Same‑day pay options
• Referral bonus—earn cash for bringing great team members
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%

Ready To Grow With Us? Visit  to explore all current openings and view this short video on .NCG Hospitality is proud to be an Equal Opportunity Employer.

Moxy Hotels