Residence Inn Madison East - Front Desk Agent

Residence Inn Madison East - Front Desk Agent

Address 4862 Hayes Road, Madison, WI, 53704

Job Description

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full‑time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Whether visiting the University of Wisconsin or spending a weekend at Wisconsin Dells, we've got our guests covered. Fantastic shopping is just next door at the East Towne Mall and dozens of great Madison restaurants are located nearby. Just minutes from the Madison airport our pet‑friendly, extended‑stay hotel offers 50% larger suites than our competitors. Business travelers love being a short drive from major Madison businesses including EPIC, Alliant Energy, and American Family Insurance.

Families love the spacious kitchens in every suite, each equipped with a full sized fridge, stove top, dishwasher, microwave and oven.