Lions Gate Hotel - Front Desk Lead

Apply for the Lions Gate Hotel - Front Desk Lead role at Aimbridge Hospitality
.

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$19.00/hr – $20.00/hr

We are looking for candidates who have open availability with weekend availability required. The positions span all shifts (AM, midday, PM) and include overnight coverage as needed.

Front Desk Lead serves as a primary contact for questions and more complex projects or concerns pertaining to Front Desk Services for guests and associates. This role will assist with training new Front Desk Agents and will also serve in a Front Desk Agent capacity, responsible for greeting and registering the guest, providing outstanding guest service, and settling the guest’s account upon completion.

• High School diploma or equivalent, with college coursework in a related field preferred.
• Experience in a hotel or related field preferred, especially in a leadership role.
• Positive and upbeat personality with a desire to deliver outstanding customer service.
• Ability to multi‑task, be detail‑oriented, and problem‑solve for internal and external customers.
• Clear communication of information and ideas.
• Quick and accurate decision making.
• Ability to work well under stress and in high‑pressure situations.
• Effective problem‑solving skills, including anticipation, prevention, identification, and resolution.
• Strong listening skills, understanding, and clarification of issues raised by co‑workers and guests.
• Financial literacy, basic arithmetic, and understanding of financial data.
• Maintains composure and objectivity while under pressure.

• Approach all encounters with guests and associates in a friendly, service‑oriented manner.
• Maintain high standards of personal appearance and grooming; wear proper uniform and name tag.
• Attend to scheduling and maintain regular attendance per Aimbridge Hospitality standards.
• Comply with all company standards and regulations for safe, efficient operations.
• Maintain a friendly and warm demeanor at all times.
• Conduct thorough orientation for new Front Desk Agents.
• Assist with higher‑level concerns and/or questions from guests or associates.
• Greet and welcome guests at the Front Desk per company standards.
• Manage the telephone switchboard and meet performance standards.
• Handle requests for information, mail, and messages efficiently and courteously.
• Answer guest inquiries about hotel service, facilities, and hours of operation.
• Provide information on restaurants, transportation, entertainment, etc.
• Establish and maintain good communication and teamwork with associates and other departments.
• Follow all credit policies.
• Be aware of rates, packages, promotions, group bookings, and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate‑quoting procedures.
• Know all company policies, house rules, and hospitality terminology.
• Assist in emergency procedures as required.
• Handle check‑ins and check‑outs efficiently and courteously.
• Operate all relevant aspects of the Front Desk computer system.
• Maintain attention, friendliness, helpfulness, and courtesy to all guests and colleagues.
• Log and deliver packages, mail, and messages as needed.
• Use proper two‑way radio etiquette when communicating with other associates.
• Attend meetings and training as required by management.
• Perform any other duties as requested by management.
• Have access to back‑of‑house areas and sensitive information as necessary.
• Handle cash, prepare and deposit cash drops, secure and balance bank accounts.
• Occasionally have unsupervised contact with guests and/or colleagues.
• Access and control to sensitive areas including master keys, guestrooms, liquor rooms, and secured filing cabinets.
• Drive safely on behalf of the company for business reasons.
• Maintain a high level of trust and responsibility.
• Represent the company with a strong reputation and sound judgement.

• Daily Pay available – ask your recruiter for details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

We are looking for candidates who have open availability, with weekend availability required. The positions span all shifts (AM, midday, PM) and include overnight coverage as needed. Previous front desk experience is required.

Entry level

Full-time

Management and Manufacturing

Hospitality