Assistant General Manager

At Hyatt, we believe in the power of belonging. Join a team that is making travel more human. Located in downtown Madison, Hyatt Place Madison Downtown is a perfect nightly hotel for all travelers with complimentary Wi‑Fi, a Stay Fit gym, and a buffet breakfast.

• Assist in overseeing daily operations of the hotel, including guest services, housekeeping, front office, food & beverage, and maintenance.
• Ensure the highest standards of guest satisfaction are consistently met by handling guest concerns and maintaining a welcoming atmosphere.
• Supervise and motivate staff, fostering a positive team culture and maintaining employee engagement.
• Assist in budgeting, forecasting, and financial planning; help manage operating costs and maximize revenue through effective hotel management practices.
• Hire, train, and evaluate employees; encourage career growth and development through ongoing training and mentorship.
• Ensure all hotel operations comply with company policies and standards, health and safety regulations, and local laws.
• Work alongside the sales team to promote the hotel’s services and increase booking rates, ensuring competitiveness in the market.
• Assist the General Manager in preparing monthly reports, including revenue, occupancy rates, guest satisfaction scores, and other performance metrics.

• 2‑3 years of experience in hotel management, preferably in an Assistant General Manager or similar role.
• Strong understanding of hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
• Exceptional leadership and team‑building skills with the ability to motivate and develop staff.
• Excellent communication and interpersonal skills, both with guests and colleagues.
• Strong problem‑solving and conflict‑resolution abilities.
• Proficiency in hotel management software, i.e. Opera and Microsoft Office Suite.
• Flexible and adaptable, able to thrive in a dynamic, fast‑paced environment.
• Ability to work varied hours, including nights, weekends, and holidays.
• Previous experience in sales and marketing within the hotel industry.
• Experience in managing budgets and financial reports.

• Tuition reimbursement
• Free employee parking or bus pass
• Paid vacation, sick days, new child leave, and personal day
• Free room nights and discounted friends & family room rates
• Discounts at various retailers – Apple, AT&T, T‑Mobile, rental cars, and many more
• 401(k) program with company match
• Employee stock purchase plan
• Free colleague meals weekly
• Opportunities for career growth

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.