HR Services Manager

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a position that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

Madison, WI

Full-time | Monday-Friday | 8am - 5pm

• Employee Relations
  • Oversees the performance management systems, processes, and tools (coaching, evaluations, disciplinary actions, terminations).
  • Manages the processes and outcomes for employee complaints and investigations.
  • Partners with management and employees to enhance engagement and retention.
• Compensation
  • Ensures standardized job descriptions are up to date and accurate through job evaluation processes.
  • Conducts regular compensation market analyses and facilitates the process for recommendations of adjustments as needed.
  • Manages the compensation increases processes and the compensation reviews for new/modified positions or upon management request.
• Benefits
  • Coordinates the benefits strategy meetings with broker and leadership stakeholders.
  • Oversees the annual benefits renewal and open enrollment processes for all employee benefits.
  • Oversees the enrollment/change processes for staff entering/leaving benefit eligible status.
  • Resolves employee benefits-related questions or concerns.
  • Manages all benefits-related regulatory and reporting processes (5500, ACA, SPDs, etc.).
  • Administers the workers’ compensation processes and provides leadership over claims issues.
• HR Business Partner for Designated Teams
  • Coordinate the full recruitment process including consulting with hiring manager (job requirements, pay, and recruitment strategy, etc.), sourcing candidates, leading selection process, hiring, and initiating the onboarding process.
  • Provide consultation and guidance to managers on staffing, employee-related departmental policies and procedures, employee relations/performance management, training, engagement and staff development initiatives.
  • Lead or participate in investigations, unemployment responses and hearings, disciplinary meetings, performance improvement plans, etc.
  • Acts as liaison for employee benefits questions, leave of absence/ADA needs, or return to work issues.
  • Maintain in-depth knowledge of employment-related laws and regulations; evaluates their impact upon operations, and recommends policy and procedural improvements to management, as appropriate.
  • Interpret, communicate and administer human resource policies, procedures, laws, standards and government regulations. Seeks guidance from fellow managers, director and executive leader as appropriate and collaborates with legal counsel where necessary.
• Manage Staff
  • Hire, train, engage and retain department staff.
  • Assign, direct and verify the work of direct reports.
  • Assess staff performance and provide feedback, coaching, correction and development opportunities.
• Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities.
  • Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.
  • Develop and adhere to annual department operating budget.

• Bachelor’s degree in human resources, business, or related field, or other bachelor’s degree plus equivalent HR management experience.
• Five or more years of HR experience with increasing levels of responsibility.
• Intermediate Microsoft Office Suite skills.
• Ability to work effectively and cooperatively with others.
• Experience using industry specific software.
• Ability to communicate financial/business/technical/clinical information to all levels of the organization.
• Experience developing policy and procedure.
• Experience in project management, strategic planning and execution, budgeting, and controlling costs.
• Ability to engage staff in Agrace’s strategic and annual operating plans and LEAN projects and to ensure strategies and improvements remain in practice.
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational intellectual property.
• Valid driver’s license, auto insurance, and access to a reliable vehicle.
• Ability to use proper body mechanics and…