Senior Contracts Manager

Findhelp is a mission‑driven organization focused on connecting people in need to the programs that serve them with dignity and ease. Powered by proprietary technology, we help millions of seekers find food, health, housing, and employment programs across the United States.

Job Overview: The Senior Contracts Manager is responsible for managing the full contract administration workflow for the Sales and RFP teams. This includes legal intake, assigning requests to attorneys, coordinating contract redlines, tracking progress through negotiation, and facilitating agreement execution using our e‑signature tool. The role also plays a key part in improving legal operations, evaluating and implementing a new Contract Lifecycle Management (CLM) system, and developing scalable contracting workflows.

Responsibilities and Duties:

• Manage daily intake of contract legal review requests from Sales, RFP, and internal teams.
• Triage and assign matters to attorneys based on subject matter, priority, and established guidelines.
• Maintain visibility into all active requests and ensure timely routing and follow‑through.
• Serve as the primary point of contact for Sales during contract review cycles.
• Coordinate redlines between internal counsel and internal approvers.
• Organize and update Jira tickets and Hub Spot entries and track pending reviews to meet internal SLAs and customer deadlines.
• Ensure all negotiation steps are documented and communicated clearly to stakeholders.
• Manage legal review intake and ticketing process for vendor contracts.
• Prepare finalized agreements for signature using the company’s e‑signature platform.
• Ensure correct routing, signer accuracy, and proper storage of executed documents.
• Support maintenance of contract templates, playbooks, version control, and documentation.
• Participate in selecting, configuring, and implementing a new CLM tool, including workflow design and testing.
• Contribute to developing, documenting, and improving contracting processes to increase consistency and efficiency.
• Partner closely with Sales, RFP, Legal, and other relevant departments to support smooth, timely contracting and data reporting.
• Communicate status updates and requirements clearly to internal stakeholders.

Qualifications:

• 10+ years of experience in contracts administration, contracts management, legal operations, or related fields (preferably in a tech environment).
• Experience supporting contract workflows in SaaS, technology, government, or regulated environments.
• Strong working knowledge of contract review cycles, redlining, negotiation support, and e‑signature processes.
• Familiarity with contract management tools, workflow systems, or CLMs (evaluation or implementation experience is a plus).
• Highly organized with strong attention to detail and the ability to manage multiple high‑volume requests.
• Ability to triage, prioritize, and manage competing priorities in a high‑volume environment.
• Proficiency with Apple, Microsoft Office, Google Suite, Adobe, and various e‑signing systems; experience with Hub Spot or JIRA is a plus.
• Excellent communication and collaboration skills.

Salary: $118,400 - $148,000 per year. The range reflects the national average for this title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors.

Location: This position is in‑office and candidates must be located in Austin, Texas;
Madison, Wisconsin; or Denver, Colorado.

Perks at Findhelp:

• 401(k) & stock options.
• Free food and onsite gym at the Austin HQ.
• Paid parental leave.
• Competitive PTO & 9 paid holidays.
• Health, dental, and vision insurance for employees only.
• Dog‑friendly office in Austin HQ.
• 24/7 access to telemedicine and counseling.
• Book Purchasing Program.

We’re building a diverse, inclusive team: We welcome everyone and strive for our teams to reflect the communities we serve. All aspects of recruitment, hiring, training, and promotion are performed without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio‑economic status, veteran status, or any other protected class, in accordance with applicable laws.

Accommodations are available for applicants with disabilities.

Additional support for staff:

• Culture Committee.
• Leadership Development Training.
• Paid Volunteering Time.