Business Systems Specialist; hybrid

Apply for the Business Systems Specialist (hybrid) role at American Family Insurance
.

You will be responsible for system implementation and administration within Facilities Development & Operations including software applications/upgrades, database administration, security management, training, storage management, backup management, and network interfacing. Your focus is on enhancing agent experience through seamless operation of Marketing On Demand programs and ensuring accurate billing for agents. You will report to a Business Systems Senior Manager.

Position Compensation Range: $68,000.00 - $. Pay Rate Type:
Salary.

• Provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• Respond to user questions, resolve user issues, and elevate system problems to proper areas, providing users with documents and tools to increase user capabilities.
• Document and maintain business processes and business rules.
• Conduct user acceptance testing for business systems, identifying opportunities for improved UAT processes and methodologies.

• Demonstrated experience providing customer-driven solutions, support, or service.
• Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
• Basic knowledge and understanding of how technology can be used to automate business processes.
• Demonstrated experience documenting work processes and business rules.
• Demonstrated experience using business systems to provide customer service.

• Offer will be contingent on the results of applicable background checks.
• Offer is contingent on signing a non‑disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified.
• 5+ years of experience using Python preferred.
• 5+ years of experience using DBA preferred.
• 5+ years of technical support experience preferred.

This flex office/home role requires a minimum of 10 days per month from one of the following office locations:
Madison, WI 53783;
Boston, MA 02110;
Denver, CO 80112;
Eden Prairie, MN 55343;
Keene, NH 03431;
St. Joseph, MO 64507;
Phoenix, AZ 85034.

We provide comprehensive medical, dental, vision, and wellbeing benefits, a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and paid time off (23 days accrued annually for full‑time employees). Additional programs include student loan repayment and paid‑family leave. Interns and contingent workers are not eligible for benefits.

We are an equal opportunity employer. We comply with applicable federal, state, and local laws concerning non‑discrimination, non‑harassment, and equal opportunity. We consider qualified applicants with criminal histories consistent with applicable law.

American Family Insurance is committed to the inclusion of all qualified individuals. If you need a reasonable accommodation for the job application or interview process, to perform essential job functions, or to receive employment benefits, please email