Security Operations Technician

Join to apply for the Security Operations Technician role at Epic.

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

As a Security Operations Technician with Epic Hosting, you will be part of a SOC team that secures Epic's SaaS infrastructure for some of the largest healthcare organizations in the country. You’ll identify security events in the environment and coordinate investigation and response across multiple teams. You will use your ability to think critically to determine long-term process improvements rather than quick temporary solutions.

You'll also stay abreast of emerging security threats to recommend and implement new information security related solutions. Learn more about the team at

Epic is located just outside Madison, Wisconsin, a city known for its vibrant tech scene, quality of life, and numerous accolades such as being the greenest city in America and one of the best cities for young professionals.

Our campus offers a unique work environment designed to boost productivity and well-being, featuring themed spaces, affordable meals prepared by talented chefs, and opportunities for global travel after five years of service. We provide comprehensive benefits, merit-based compensation, annual raises, bonuses, and stock grants, along with a commitment to diversity, equity, and inclusion. More details can be found at

Responsibilities include:

• Following policies and procedures and escalating issues when necessary.
• Escalating potential security incidents with relevant information.
• Meeting all security responsibilities as per policies and procedures.

• Familiarity with enterprise firewalls, IDS/IPS, VPNs, application whitelisting, and DLP.
• Experience with log analysis, monitoring, and security operations centers.
• Security certifications such as GSEC, SSCP, ECSA, Security+ are a plus.
• Knowledge of scripting languages like Power Shell is helpful.
• Experience with access management, Active Directory, and physical security is advantageous.
• Familiarity with SIEM, MFA, and ITIL tools is beneficial.
• Willingness to relocate to Madison, WI (reimbursed).
• Eligibility to work in the U.S. without visa sponsorship.
• Availability for 1st, 2nd, or 3rd shift.
• COVID-19 vaccination required.

• Seniority level:
  Entry level.
• Employment type:
  
  Full-time.
• Job function:
  Information Technology.
• Industries:
  Computer Networking, Security, IT & Services.