Branch and field support Engineer

Job Description

Infosys is seeking a Branch and Field Support Engineer
. The candidate will be required to travel to different branches of the bank scattered across MN to support end users with IT-related issues. The candidate should monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls.

The job entails sitting as well as working at a computer for extended periods of time. The candidate should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

• Candidate must be located within Madison, WI or be willing to relocate to the area. This position may require travel in the US.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Hands‑on experience in EUC and Network support for bank branches.
• Required to travel to different branches of the bank scattered across MN to support the end users with IT-related issues. Should drive.
• Hardware support:
  Installing, configuring, and maintaining end‑user devices like laptops, desktops, tablets, and printers.
• Software support:
  Installing, configuring, and troubleshooting and fix the software.
• Printer support:
  Install configure printers at branches and on end points.
• Service Management:
  Good knowledge of Service Now ticketing tool to track, monitor and update the tickets assigned.
• IMAC execution for all EUC hardware and software.
• EUC Asset Management:
  Managing and maintaining inventory of all hardware in stock room and update the status in Service Now CMDB.
• Knowledge of IMACD processes for network devices like routers, switches, access points, video conferences, phones etc., including physical changes as well as configuration support.
• Knowledge of patching and cabling network devices and configuration support for network devices.
• Should be able to troubleshoot end user and end device network issues and have knowledge of end device port configuration.
• Network Asset Management:
  Managing and maintaining inventory of all hardware in stock room and update the status in Service Now CMDB.
• Patch Management, vulnerability management:
  Install security patches like Upgrade IOS and apply access list or any other security configurations to remediate vulnerabilities.
• Monitor network performance, troubleshoot issues, and perform routine maintenance on network hardware and software, including routers, switches, and firewalls.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Working with a remote team and team building.
• Good Communication and Analytical skills.
• Experience and desire to work in a Global delivery environment.

• Medical/Dental/Vision/Life Insurance.
• Long-term/Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal).
• 401(k) plan and contributions dependent on salary level.
• Paid holidays plus Paid Time Off.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industry: IT Services and IT Consulting
• Location:
  
  Madison, WI
• Salary: $70,000.00-$ per year

Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change.

We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race, color, sex, gender identity, sexual orientation, religious practices and observances, national origin, pregnancy, childbirth, or related medical conditions, status as a protected veteran or spouse/family member of a protected veteran, or disability.