Network Engineer

Network Engineer

Join to apply for the Network Engineer role at Impact Networking, LLC
.

Impact is a leading national managed services provider specializing in IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our focus is delivering enterprise‑level resources to SMB and midmarket customers, enhancing client value through tailored solutions and a commitment to customer‑centric excellence. Join a culture that puts customers at the heart of everything we do.

• Provide world‑class customer support and technical expertise for Impact Networking customer environments.
• Manage network incidents through to service restoration, resolution, and closure, engaging customers, additional internal teams, and external vendors as required.
• Handle layer 1‑3 incidents, change orders, and service requests with routers, switches, firewalls, load balancers, and DNS.
• Customer and core infrastructure monitoring:
  • Learn alarm management platforms, functions, and terminology.
  • Verify validity of alarms and follow troubleshooting procedures as outlined.
  • Work with remote locations on verification and resolution of alarms.
• Follow outlined procedures for customer notification, escalation, and technical network interfaces, building familiarity with the client base.
• Review network requirements and engineering concerns associated with customer requests such as equipment configuration and operational impact.
• Perform network configuration changes, root‑cause analyses, and proactive measures to address chronic and emerging network problems.
• Act as a technical training resource and escalation point for peers and internal teams while maintaining accurate technical documentation and network diagrams.
• Review logs and performance reports to identify potential problems and take proactive measures to mitigate them.
• Maintain technical expertise and required industry certifications and stay current with new and emerging networking technologies.

• Minimum of 3 years of industry experience in a production support role for an enterprise or managed service provider (MSP) environment.
• Solid operational support experience and technical troubleshooting skills.
• Working knowledge of routing protocols including BGP4, OSPF, ISIS and Internet concepts and routing architectures.
• Working knowledge of spanning tree and layer‑two switching concepts.
• Demonstrated experience:
  • ITIL and Service Management (preferred).
  • Experience with N‑Able RMM (preferred).
  • Knowledge of HaloPSA Platform (preferred).
  • Proficiency with documentation management platforms.
  • Working knowledge of event and incident management systems, supporting Incident, Change, and Request for Information requirements.
  • Strong communication skills and customer–service focus.
  • Excellent time‑management, writing and verbal communication skills.
  • Ability to communicate and work directly with customers to identify and resolve technical issues.
  • Ability to execute sound judgment and take initiative.
  • Ability to work under pressure and manage multiple priorities.
• Desirable Education/
  
  Certifications:
  • Cisco Certified Network Associate (CCNA) or Cisco Meraki Network Associate (CMNA) preferred.
  • Microsoft Certified:
    Azure Network Engineer Associate.
  • CompTIA Network+.
  • CompTIA Security+.
  • Working knowledge of load balancing, routers/routing protocols, firewalls, switches, and DNS.
  • Bachelor’s degree in business management, Computer Science, or equivalent work experience.

• Up to 20 days of PTO.
• Up to 7 paid sick days.
• 12+ paid holidays.
• Paid parental leave.
• Comprehensive health, disability, life, dental and vision plans.
• 401(k) and retirement plans.
• Tenure incentives: $5,000 gift card at 5 years, Rolex watch at 10 years, and $20,000 check at 20 years.
• Continued education reimbursement.
• Ongoing training and development opportunities.

• Seniority Level: Mid‑Senior.
• Employment Type:
  
  Full‑time.
• Job Function:
  Information Technology.
• Industry: IT Services and IT Consulting.
• Wage Range: $80,000–$100,000.