IT​/Tech Technician, IT Support

Join to apply for the Technician role at Rose International

Date Posted: 01/02/2026

Location:

Madison, WI, USA 53703

Work Model:
Hybrid – Remote within the State of Wisconsin, may be required to travel to various offices

Employment Type:

Temporary, Full‑Time;
Estimated Duration: 5 months
Hourly Rate: $32.00–$34.00

Candidates must be current Wisconsin residents. No relocation is allowed. This position can work remote or in the office and may be asked to travel to various offices to install equipment as needed; client will reimburse travel expenses.

• At least 5 to 7 years of experience in a customer‑facing, multi‑tier technology support role
• Experience with ticketing systems, documentation, customer communication, and first‑call resolution
• Experience supporting networked environments, connectivity standards, security, and related infrastructure
• Experience with remote support tools (screen sharing, voice, chat, etc.)
• Experience building support workflows, diagrams, and service calendars
• On‑call technical support experience in a non‑prime shift environment
• Strong interpersonal, written, and oral communication skills
• Ability to lift 50 lbs
• Only those lawfully authorized to work in the designated country will be considered
• Position start dates and duration are estimates and may be adjusted based on business needs
• Preferred:
  Experience on Agile project teams; legacy and modern technology knowledge; system design and automation; inventory and vendor management
• C2C is not available

• Serve as the point of contact for customers seeking multi‑tier technical assistance via phone, email, or ticketing system
• Perform remote support and resolve customer requests
• Manage support tickets in a timely manner, documenting all related work and providing status updates
• Develop and modify knowledge base articles related to solutions
• Collaborate with technical teams to plan, install, maintain, and recover network, server, and other infrastructure equipment in client offices and data centers
• Monitor and resolve network and system connectivity, performance, and security issues to improve reliability and compliance
• Develop and maintain diagrams, procedures, and documentation for client office infrastructure support
• Implement infrastructure performance and security improvements based on customer feedback
• Audit system security with team members to maintain regulatory and policy compliance
• Establish and maintain effective working relationships with team, customers, vendors, and others, using excellent customer service principles

For information and details on employment benefits offered with this position, please visit the Rose International website.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or at any phase of the hiring process, please contact our HR Department.

Rose International has an official agreement () with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E‑Verify).