Desktop Support

Sundial Software
-Madison, WI, United States

The State of Wisconsin UW Madison is looking for Desktop Support IV

WISCONSIN RESIDENT and 100% ONSITE POSITION

• Knowledge of computer software, operating systems, hardware and networking is required
• Experience with Microsoft Active Directory is required.
• Hardware and software troubleshooting skills are required
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service is required

• Excellent verbal and written communication skills is preferred
• Three or more years relevant work experience with Windows 10/11 is preferred.
• Two or more years relevant work experience with OSX is preferred.
  
  Experience and knowledge of computer security is preferred.

Onsite or Remote:
Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

• The selected hire MUST have an up-to-date flu shot. Requirement information can be found in the vaccination document in the Attachments section. Proof of vaccination will be required during onboarding.
• The selected hire is expected to cover parking costs or work out a reimbursement agreement with their supplier.

Posted: Friday, November 14, 2025

Job # 2825