Desktop Support

Our client is looking for a Desktop Support to report directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.

• Responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).
• Reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team.

• Able to work in a team as well as independently
• Excellent verbal and written communication skills

NOTE:
Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

Location: Madison, WI

Contract: 1 year

• 10 years of experience in the following:
  Knowledge of computer software, operating systems, hardware and networking is required
• Experience with Microsoft Active Directory
• Hardware and software troubleshooting skills
• Experienced in providing professional and courteous customer service
• Experience with a ticketing system such as JIRA

• 3+ years - Relevant work experience with Windows 10/11
• 2+ years - Work experience with OSX
• Experience and knowledge of computer security
• Rate depends on experience
• Candidates authorized to work in the US are encouraged to apply. We can accept H1b, TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
• Companies submitting candidates should only submit direct W2 employees for this position.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology;
Industries: Software Development

Please submit your resume using the URL below.