CRM​/Cheers Senior Application Analyst

CRM/Cheers Senior Application Analyst at Exact Sciences summary:

The CRM/Cheers Senior Application Analyst at Exact Sciences is responsible for designing, configuring, and upgrading business systems, primarily Epic EHR-related applications, to support healthcare workflows and improve operational efficiency. This role involves troubleshooting, stakeholder liaison, mentoring junior analysts, and leading process improvements within a complex healthcare technology environment. Strong technical, analytical, and communication skills are essential, along with the ability to manage cross-functional collaboration and respond to changing business needs.

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Position Overview

As a Senior Epic Application Analyst, you will work on business systems design and configuration, Upgrades, and improvements for assigned technology platforms. As a primary support contact for application end-users, the Senior Epic Application Analyst will work to identify issues that arise in the application area, as well as issues that impact other application teams and work to resolve them. The Senior Application Analyst will perform impact analysis of desired changes, build and test systems changes, and identify areas of improvement associated with platform performance and opportunities to enable business processes and requirements.

The Senior Application Analyst will act as a mentor to more junior analysts on the team, support questions and may delegate activities to other analysts.

Essential Duties

Include, but are not limited to, the following:

• Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications.
• Design and implement solutions to a wide range of difficult problems that are imaginative, thorough, and practical.
• Responsible for independent development and configuration of an assigned application.
• Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.
• Develop new processes and procedures to meet current challenges.
• Create and maintain system documentation.
• Lead the estimation of enhancement or support requests.
• Guide workflow design, configure and test system changes, and analyze technical issues.
• Liaise with business systems stakeholders and software vendor’s implementation staff to ensure alignment of business needs with the delivery of system changes.
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
• Participate in developing documentation and participate in trainings and work with end users.
• Troubleshoot problems and questions and provide regular updates on status to key business stakeholders.
• Serve as a subject matter expert of assigned applications.
• Provide end-user production support for issues entered into issue tracking systems.
• Review the status of projects and issues with project leadership.
• Assign or delegate configuration or other activities to other team members.
• Act as delegate for leadership regarding incident or problem resolution.
• Provide mentorship for other peers and take the lead to solve problems, even if outside of normal scope.
• Lead internal process design and documentation to drive continuous improvement for the IT department or team.
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
• Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
• Ability to persevere in…