Help Desk

Job Title

Help Desk

Madison, WI - Onsite

Monday - Friday 4:00pm to 12:30am

6+ months with highly possible extension

$18 - $19.50 / hr. W2

• Provide support to end users on a variety of IT issues, including password resets and network access assistance.
• Identify, research, and resolve technical issues reported by employees, citizens, and monitoring systems.
• Respond to telephone calls, emails, and personnel requests for technical support promptly and professionally.
• Assist both state agency employees and citizens in accessing and using Wisconsin applications effectively.
• Document, track, and monitor problems to ensure timely resolution and identify trends for continuous improvement.

• Minimum of 6 months experience in customer service, call centers, or basic IT troubleshooting.
• Strong communication skills and the ability to work in a fast-paced environment.
• Basic knowledge of IT support concepts, practices, and procedures.
• Willingness to work the 2nd shift hours:
  Monday - Friday, 4:00 pm to 12:30 am, with a 30-minute unpaid lunch.
• Must be a Wisconsin resident or willing to relocate to Wisconsin at own expense prior to start date.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.