Microsoft Active Directory Customer Service Consultant

Microsoft Active Directory Customer Service Consultant (Jobs in Madison, WI)

Requirement

Job title Consultant

Job location in Madison, WI

Skills required Computer Software Systems, Operating Systems, Microsoft Active Directory, Customer Service

Open Date 02-Jan-2026

Close Date

Job type Contract

Duration 5 Months

Compensation DOE

Status requirement ---

Job interview type ---

Email Recruiter: coolsoft

Job Description Consultant:
Computer Software Systems, Operating Systems, Microsoft Active Directory, Customer Service

Start date : 02/09/2026

End Date : 06/30/2026

Submission deadline : 1/9/2026 4:00:00 PM

• Interview Process:
  First round via Teams, Second round On-site in Madison.
• Duration of the
  
  Contract:
  
  6/30/2026 with potential for extension
• Onsite or Remote:
  Candidate must be a CURRENT WI resident. No relocation allowed. This role is 100% On-site in Madison.

This position reports directly to the IIT User Support Services Manager and will be working as part of the User Support Service, USS, support team. The Desktop Computer consultant will be responsible for routine, first and second level technical troubleshooting, including determining solutions for more complex issues by leveraging documented procedures and ensuring a high level of customer service to support mission activities of the institution through information technology (IT).

• Knowledge of computer software, operating systems, hardware and networking is required
• Experience with Microsoft Active Directory is required.
• Hardware and software troubleshooting skills are required
• Able to work in a team as well as independently
• Experienced in providing professional and courteous customer service is required

• Excellent verbal and written communication skills is preferred
• Three or more years relevant work experience with Windows 10/11 is preferred.
• Experience with a ticketing system such as JIRA
• Two or more years relevant work experience with OSX is preferred.
• Experience and knowledge of computer security is preferred.

• Completes installations, configurations, repairs, automations, and modifications of complex technology hardware, software, and associated components independently
• Identifies, troubleshoots, resolves, and/or escalates more complex first and second level technical problems for various products and services under general supervision
• Receives and responds to inquiries and provides more complex technical information through various communication mediums according to established policies and procedures
• Documents inquiries and responses and recommends procedural improvements to unit leadership

Desktop Support IV

Has 10 or more years of experience in desktop support. Familiar with a variety of the concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.

Call  Ext 100 for more details. Please provide Requirement  while calling.

EOE Protected Veterans/Disability