Sr. Product Manager

Sr. Experience Product Manager at Exact Sciences summary:

The Sr. Experience Product Manager at Exact Sciences leads the development and delivery of customer journeys focusing on care gap patients in preventative cancer screening. This role involves cross-functional collaboration to define roadmaps, prioritize initiatives, and ensure alignment with business and user needs using Agile methodologies. The position requires strong skills in product management, user experience, data-driven decision-making, and stakeholder communication within a healthcare technology environment.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer Types (e.g., Patient, Provider) and further categorized by Business Units (e.g. Screening, Precision, Oncology) supported. Each team has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

This Sr. Experience Product Manager facilitates defining the roadmap and delivery of the journey tailored for care gap patients, who has a non-traditional path to preventative screening. In defining the journey, the Sr. Experience Product Manager must account for a holistic Service Design, which encompasses all touchpoints with a given customer, both digital and physical. This position supports ensuring that business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery.

This position lives and breathes product, value, user experiences, and technology - and can navigate between those spaces. You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact.

This person excels at working with non-technical teams across the organization to bring new initiatives to life – for example: lab, compliance, logistics, and beyond.

Essential Duties

Include, but are not limited to, the following:

• Support being the “voice of the Journey” for all outside stakeholders to ensure that their digital needs are heard and that the delivery teams are getting the support needed.
• Support collaboration to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Support tracking KPIs based on Experience OKRs to garner actionable insights.
• Support collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-Customer Type, and Cross-Experience
• Facilitate Journey-level experience and technical discovery for a Journey with support from business partners, experience design, research, and delivery teams (may include co-creation workshops and/or prototyping).
• Works with Value Stream Lead to adjust scope and roadmap – empowered to make final prioritization decisions within their Journey.
• Support defining Epics, and lead the creation of User Stories, acceptance criteria for their Journey – and ensure they are understood by delivery team.
• Facilitate grooming and prioritizing backlog to ensure work is in line with Experience strategy and OKRs, which includes and is balanced across new development, non-functional requirements, and other technical work that leverages OKR and KPI data, research, industry trends, etc.
• Review work completed by the squad, provide feedback, and accept work, as applicable.
• Support the understanding and coordination of inter-delivery team and…