Desktop Support Engineer

Senior Technical Recruiter | Recruitment Specialist | Sourcing Specialist

State of WI

Madison, WI

Fully onsite

• Knowledge of computer software, operating systems, hardware, and networking (10+ years)
• Microsoft Active Directory experience (10+ years)
• Hardware and software troubleshooting expertise (10+ years)
• Ability to work independently and collaboratively in a team environment
• Professional and courteous customer service experience

• Windows 10/11 experience (3+ years)
• macOS / OSX experience (2+ years)
• Experience with ticketing systems (e.g., JIRA)
• Knowledge of computers and endpoint security
• Strong verbal and written communication skills

This position reports directly to the IIT User Support Services Manager and works as part of the User Support Services (USS) team. The Desktop Support IV consultant is responsible for providing routine first- and second-level technical support, as well as resolving more complex technical issues by leveraging documented procedures and independent judgment.

The role supports institutional mission activities through IT by delivering professional, courteous, and high-quality customer service. Responsibilities include diagnosing, troubleshooting, resolving, and escalating desktop, hardware, software, and operating system issues while adhering to established policies and procedures.

Mid-Senior level

Contract

Information Technology