Senior Application Scientist, Test Implementation and Support

Senior Application Scientist, Test Implementation and Support at Exact Sciences summary:

The Senior Application Scientist provides advanced technical support for post-market assay testing, implementation, and troubleshooting in clinical laboratory settings. They collaborate across teams to ensure successful deployment and technical transfer of molecular diagnostic products, conduct experiments, and analyze data to support product quality and customer satisfaction. This role requires strong analytical, organizational, and communication skills within a regulated biotech environment focused on cancer detection and treatment.

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Sr. Technical Services Application Scientist provides exceptional technical support to Exact Sciences customers, with responsibilities spanning post-market assay support, test implementation, and technical transfer within the laboratory environment. The scientist collaborates cross-functionally to ensure new assays are successfully deployed in clinical lab settings and facilitates the seamless transition of products from development into lab operations.

This is an onsite position at our Madison location.

Essential Duties

Include but are not limited to the following:

• Receive and document incoming customer communications.
• Work cooperatively with the Technical Services team and, when appropriate, internal functional departments to troubleshoot and resolve customer questions or requests in the areas of reagent, consumables, and assay related issues.
• Lead troubleshooting of customer issues through root cause investigation, experiment design, study execution, data analysis, and reporting.
• Conduct bench level experiments within several product areas.
• Prepare technical experiment report with all technical specification and information and present to supervisor or project team.
• Coordinate with the Development and Marketing teams for proper implementation of new products by providing technical input and participate in decisions affecting project planning and experimental design.
• Clearly and accurately summarize and document troubleshooting activities or technical summary.
• Prepare detailed technical protocols.
• Communicate customer feedback regarding their product requirements to the developmental team for better designing and implementing of new and existing products.
• Assist with metrics tracking to monitor performance of the technical services team and quality of the product delivered to the laboratory customer.
• Draft and distribute content of customer communications; including customer notifications and technical or service bulletins.
• Contribute ideas to improve team process.
• Clearly communicates with supervisor and team members.
• Ability to provide technical and hands-on support to laboratory customers by phone, email and/or onsite.
• Ability to identify, implement, and report on improvements in processes and products.
• Detail oriented with very strong organizational skills.
• Strong analytical and troubleshooting skills.
• Excellent customer facing abilities.
• Ability to maintain confidentiality of sensitive information.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Support and comply with the company’s Quality Management System policies and procedures.
• Regular and reliable attendance.
• Ability to work designated schedule.
• Ability to lift up to 40 pounds for approximately 2% of a typical working day.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 70% of a typical working day.
• Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.
• Ability to work on a computer and phone simultaneously.
• Ability to use a telephone through a headset.
• Ability to comply…