Zappos Digital Analyst, Zappos

Zappos is looking for an Ecommerce Analyst to support business analysis and reporting. This role will be responsible for collaborating across teams to develop reports, create dashboards and deliver actionable insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and web analytics. The candidate will need to layer and compare data sources across internal platforms. The right candidate will have a passion for using data to answer business questions that are complex, dynamic, and not always clearly defined.

The role is 100% onsite in office (Madison, WI or New York).

• Maintain ongoing reporting and develop reporting capabilities to answer ad-hoc business questions
• Work with internal stakeholders to capture requirements and build dashboards, reports and segments
• Prepare weekly reports on business drivers and opportunities across web and app
• Analyze raw data sets and conduct deep dives into site data and customer journeys
• Conduct quantitative analyses that range from specific questions to open-ended questions that inform large scale strategies with the ability to determine what data is needed
• Educate and empower stakeholders with tools and techniques to solve evolving business challenges
• Evangelize consistent reporting practices and foster a culture of analytics across teams
• Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools
• Identify opportunities and collaborate with cross-functional teams (business and tech) to implement solutions
• Champion clean data by identifying data issues and assisting in data hygiene efforts

• 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
• 3+ years of business or financial analysis experience
• Bachelor's degree or equivalent
• Experience defining requirements and using data and metrics to draw business insights
• Experience with Excel
• Experience with SQL
• Experience making business recommendations and influencing stakeholders
• Experience leading analysis, customer segmentation and/or product behavior analysis

• Experience with in e-commerce or Retail fields
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

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