Systems Administrator

Summary:

The Systems Administrator is responsible for engineering, configuring, and installing solutions for Windows desktops and servers, SD-WAN networks and VoIP systems. Responds to helpdesk tickets and end user requests, escalated systems alerts, investigates and recovers hardware/software failures, responsible for the identification and resolution of service-level problems.

Responsibilities:

Engineering, configuring, and installing solutions for Windows desktops and servers, SD-WAN networks and VoIP systems

Responds to helpdesk tickets and end user requests, escalated systems alerts, investigates and recovers hardware/software failures, responsible for the identification and resolution of service-level problems

Duties:

Maintain essential IT operations, including operating systems, security tools, applications, servers, virtualization, email systems, laptops, desktops, software and hardware

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

Apply OS patches and upgrades on a regular basis to maintain a stable and secure environment using automated tools

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems and assessing impact of issues

Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations and related equipment problems are resolved in a timely manner with limited disruptions

Interact with the helpdesk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed

Own projects, solutions, and key responsibilities within larger business initiatives

Develop and maintain team documentation

Travel to branches as required

Off-hour support as required.

Education, Skills,

Experience:

Education and/or experience equivalent to a minimum of an Associate's degree from an accredited college, university, or vocational college with a degree in computer sciences or a related discipline.
1-3 years of IT helpdesk or IT specialist experience including system administration experience wither operations/patching/upgrades/security.

Knowledge and experience in telecommunications and phone equipment (3CX preferred).Knowledge and experience with Windows based operating systems both server and desktop.

Experience with server virtualization technologies (VMWare, Hyper-V).

Experience with Active Directory and Group Policy Management, Internal DNS.

Experience with networking technologies (LAN/WAN, Layer 2/3, routers, switches, firewalls, wifi, RADIUS, VPNs, VLANs, DHCP, DNS, FTP).Excellent analytical and problem solving skills including root-cause analysis.

Experience with Office
365 administration and integration

Prior experience with SAN technologies a plus.

Prior experience with Azure, AWS or other cloud technology a plus.

Skilled in Windows File/Print services including DFS.Skilled in cyber security & security best practices.

Skilled in using industry standard practices for supporting complex infrastructure environment.

Familiar with Disaster Recover/Backup and Restore Tools and Techniques.

Strong customer service orientation.

Knowledge of project management, agile scrum, organizational change and/or transformation a plus.

Strong oral and written communication skills.

Proven ability to work effectively in a team environment.

Willing to work in a team-oriented, collaborative, geographically dispersed environment.

Familiar with general IT change management practices.

Preferred

Certifications:

Professional certifications from Microsoft, VMWare, Cisco, ISACA, Agile Scrum, ITIL, or Six Sigma, etc.

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