Sr. Product Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 122,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

The Opportunity Abbott Cancer Diagnostic’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). The Senior Experience Product Manager role will partner closely with assigned product and business team members to define solutions that are in line with customer needs and business objectives. This position is responsible for defining the roadmap and driving delivery of digital customer journeys within a given Experience.

In defining the journeys, this position must account for a holistic Service Design, which encompasses all touchpoints with a given customer. This position will work with the business stakeholders, development teams, design and other cross functional teams to facilitate their product area roadmap, and drive the product development. The position will drive the business requirement gathering, understand the problem space, to define product strategy and execution plan and ultimately verify that the work generated by the development teams meets the stakeholders’ requirements.

The Digital Products Senior Manager will ensure business, user, and technology needs are met through continuous analysis, iteration, solutioning, and delivery. This position may manage a group of customer-centric, digital-first Product Managers and/or Business Analysts charged with delivering against the responsibilities listed below. This product leadership position lives and breathes product, value, user experiences, and technology – and can navigate between those spaces.

You also love to innovate, are not afraid to fail, and know when to say no or pivot. This position enjoys both the strategic work of finding the best solution and the implementation work of how best to bring it to life for maximum impact. This person excels at bridging between technical and non-technical teams across the organization to bring new initiatives to life – for example: lab, compliance, finance and beyond.

You possess strong leadership skills, including the ability to influence multiple stakeholders and leaders without direct authority.

• Facilitate and influence as "voice of the customer" for customer journeys for all outside stakeholders to ensure that their digital needs are considered and that the delivery teams are supported.
• Lead cross-functional teams to develop product strategy, partnering closely with Engineering, Business, Design, Market Research, Marketing and Customer Care teams.
• Lead evidence generation plan to ensure KPIs related to the product release are monitored and products support market needs and business growth.
• Facilitate collaboration with delivery teams, Experience Business Leads (i.e., the most senior Product Leadership accountable for the totality of a given Experience), to develop Journey-level digital Objectives & Key Results (OKRs), measurement and reporting.
• Facilitate collaboration with the Experience Business Lead and the Experience Design team to produce Service Design deliverables (e.g., Service Blueprints) that define journeys and experiences that are integrated, cross-touchpoint, cross-customer type, and cross-experience.
• Facilitate Journey-level experience and technical discovery with support from…