Desktop Support Job Madison area,Wisconsin USA,IT/Tech

Top Required Skills & Years of

Experience:

Minimum 2 years' experience required:

Associate's Degree in computer science, computer technician, or related field.
Ability to setup computers, related peripherals and audio/visual equipment.
Knowledge of local and wide area networking.
Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.
Must have excellent customer service skills
Proven ability to install, configure, repair and maintain computer hardware

Nice to Have

Skills:

Knowledge of computer networking principals.
Knowledge of digital audio recording equipment.
Knowledge and understanding of user account in an Active Directory environment.

Interview Process:

Two Rounds total:
First round interview will be virtual, and a second/final interview will be in person in Madison.

Duration of the

Contract:

6/30/2027 with potential for extension.

Onsite or Remote:

Candidates must be CURRENT Wisconsin residents. No relocation is allowed. Extensive travel (25-50% of the time) throughout the state of Wisconsin will be required. When not travelling, the selected hire will be onsite. Candidates must hold a valid drivers license and be insured through their supplier.

Project details:

Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the enterprise, which includes over 6,000 computing devices. The selected hire will service customers throughout the state and will be based in the Madison, Wisconsin.

Additional details:

Candidates must be able to travel throughout the State of Wisconsin with overnights.
They must hold a valid Wisconsin driver's license.
Mileage will be reimbursed at $0.51/mile from their normal place of work to the off-site location and return trip if personal vehicle used.
Candidates should also be insured through their supplier.

Summary

Description:

Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the computer and network infrastructure that supports the operations of the enterprise, which includes over 6,000 computing devices. Specifically, the Technical Support Engineer
- Contractor will service customers throughout the state and will be based in the Madison, Wisconsin.

This position has five main areas of responsibility:

Provides maintenance and support for Wisconsin Court System software and hardware.

Installs, configures and troubleshoots computer hardware and software in county courthouses and court system offices throughout Wisconsin.

Provides technical customer support to all court system employees and takes corrective action.

Performs field service to upgrade hardware or troubleshoot and resolve technology issues.

Responds effectively and efficiently to unplanned events such as system failures or natural disasters involving production systems.

Travel requirements will fluctuate based on time of year and workload. This position is in person in Madison, WI, with a minimum of 50% statewide travel required.

Knowledge, Skills, and Abilities

Required:

Ability to setup computers, related peripherals and audio/visual equipment.
Knowledge of computer operating systems and hardware.
Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
Skill in technical troubleshooting.
Skill in providing professional customer service.
Skill in verbal and written communication.
Knowledge of local and wide area networking.
Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security policies.

Education and Experience Required

Associate's Degree in computer science, computer technician,…