Infrastructure Support - Help Desk

Primary

Location:

Madison, WI

V-Soft Consulting is currently hiring for a Infrastructure Support - Help Desk I for our premier client in Madison, WI.

• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Identifies, researches, and resolves technical problems.
• Provides support to end users on a variety of issues.
• Customer service
• Basic IT Troubleshooting
• Call center experience preferably in an IT setting

• Responds to telephone calls, email, and personnel requests for technical support.
• knowledge of commonly used concepts, practices, and procedures within a particular field.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.