Desktop Support Specialist
Listed on 2026-10-15
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IT/Tech
Technical Support, IT Support, Systems Administrator, Desktop Support
Under the supervision of a Technical Unit Supervisor, this position is part of a team that has overall responsibility for the
computer and network infrastructure that supports the operations of the Wisconsin Court System enterprise, which
includes over 6,000 computing devices. Specifically, the Technical Support Engineer - Contractor will service court
customers throughout the state and will be based in the Madison, Wisconsin. This position has five main areas of
responsibility:
1) Provides maintenance and support for Wisconsin Court System software and hardware.
2) Installs,
configures and troubleshoots computer hardware and software in county courthouses and court system offices
throughout Wisconsin.
3) Provides technical customer support to all court system employees and takes corrective action.
4) Performs field service to upgrade hardware or troubleshoot and resolve technology issues.
5) Responds effectively and
efficiently to unplanned events such as system failures or natural disasters involving production systems.
Travel requirements will fluctuate based on time of year and CCAP's workload. This position is in person in Madison, WI,
with a minimum of 50% statewide travel required.
Knowledge, Skills, and Abilities RequiredAbility to setup computers, related peripherals and audio/visual equipment.
Knowledge of computer operating systems and hardware.
Skill in maintaining computer equipment in courtroom, offices, desks, and central server areas.
Skill in technical troubleshooting.
Skill in providing professional customer service.
Skill in verbal and written communication.
Knowledge of local and wide area networking.
Ability to implement infrastructure hardware, address technical emergencies, and implement cyber security
Education and Experience Required- Associate’s Degree in computer science, computer technician, or related field.
- Experience providing phone‐based technical support.
- Experience in computer hardware and software support and maintenance.
- Experience installing, configuring, upgrading and troubleshooting computers, printers, scanners, and other peripherals.
- Experience or training in supporting audio/visual technologies including video conferencing tools.
- Experience or training in supporting Windows Server.
- Experience or training in supporting Remote Desktop Services (Terminal Services).
- Experience or training in supporting Active Directory and Group Policy.
- Experience or training in supporting Local Area Networks.
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