Distinguished Natl Eng

The Distinguished National Support Engineer provides the highest level of technical expertise and experience to the Fujifilm Healthcare Medical Informatics business covering all currently offered products including, but not limited to: storage systems, PACS (Radiology/Cardiology), VNA, Mobility, 3D Systems, Syncomm and Clinical Information Systems. While this position may provide direct support to the Technical Assistance Center (TAC), the primary focus is technical leadership and direction be provided to all other functional departments within the business including to but not limited to development.

In some cases, support will also be provided to the modality side of the business as well.

The Distinguished National Support Engineer will assist in driving all aspects of customer support related issues that are mostly technical in nature, although system administration and clinical support is provided utilizing the escalation process. The Distinguished National Support Engineer, will evaluate, triage, present and work in concert with development leadership to ensure an optimal customer experience and timely resolution to high-priority issues.

Additionally, the Distinguished National Support Engineer is tasked with documenting all activities associated with an issue and providing communication (service bulletins, procedures, etc.) to the TAC, Project Engineering and Upgrade teams and in some cases directly to the customer. As needed, training is to be provided by the Distinguished National Support Engineer to the various technical and non-technical areas on new software/product releases.

Beyond the technical leadership provided by Distinguished National Support Engineer, complex problem solving, mentorship and guidance, customer interaction, provide project leadership will also be provided.

Also, this position requires the Distinguished National Support Engineer to be up to date on latest technologies and the ability to present the technology to the business and how it can improve the identified business needs.

In addition, the Distinguished National Support Engineer will provide after-hours technical support via the On-call process for down site situations 24/7 as needed.

At FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.

But we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.

Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.

Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit:

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