Senior Developer - ServiceNow

Eaton’s Corporate Information Technology team is seeking a Senior Developer to support our Service Now platform. This position can be based at one of our US IT hubs including Beachwood, OH, Menomonee Falls, WI, Moon Township, PA, Raleigh, NC, or Houston, TX.  Candidates must be local and commutable to these offices, as relocation assistance is not available. Minimal travel is expected (~10%).The

expected annual salary range for this role is $113000 - $165000 a year.  Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

The Specialist - IT Senior Developer for the Service Now team will drive and support design, Dev Ops, technical strategy, and delivery of solutions for strategically aligned projects, applying best practices and pattern standards as a Service Now SME. Responsibilities include leading technical activities across complex business sectors, designing secure and scalable architectures, and translating functional needs into actionable results aligned with customer expectations and IT governance.

The role also involves defining and presenting solutions to technology leaders and executives globally. The candidate must demonstrate strong IT process knowledge, technical acumen, and business insight, with proven ability to simplify complex technical solutions.

Experience with Generative and Agentic AI is essential to enhance automation, decision-making, and intelligent service delivery within the Service Now ecosystem.

Key responsibilities include:

• Drives the technical delivery of solutions from initiation through development, validation, go-live and user adoption.
• Collaborate with the Architect, Functional Analyst and ensuring that Solution Architectures are in alignment with the overall strategy.
• Partnering across technical teams including Platform, FAs, and support teams to deliver business results and value through projects.
• Provide solution expertise and architecture guidance for Service Now applications across all sectors.
• This candidate responsible for defining the Dev Ops workflow and Agile for Service Now applications and improve efficiency and proficiency of team.
• Collaborate with the customer and architect to establish processes and advancing Service Now capability / usability centered on delivering solutions that balance strategic and customer driven needs.
• Provides guidance / support locally within the region and globally as required to guide and troubleshoot complex problems in a timely manner.
• Regularly communicates and reinforces status, prioritization and timing back to project, program and organizational leaders of critical success measures, issues, and mitigation strategies.
• Responsible for process, standards, governance and performance of the shared structures and technical environments.
• Has a good understanding of the technical platforms, applications, and tools currently utilized at Eaton
• Ability to drive projects with broad scope of deployment, including sector and/or region
• Drives decisions and deliverables within team
• Negotiate small to moderate scale vendor SOW
• Architect, design and lead solutions for global processes for various functional organizations
• Create development standards and promote modularization and reuse of code
• Contribute to creation of policies, standard approaches and techniques
• Be aware of industry automation trends, understand Eaton business and accordingly contribute in selecting business cases, develop prototypes and Proofs of Concept
• Out of the box thinking, to identify and work around process design
• Develop foundational capabilities for automation…