ITSM Analytics Lead: Data Dashboards & Insight Strategy
Listed on 2026-10-17
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IT/Tech
Business Intelligence, Data Analyst, Business Systems & Technology Analysis, IT Business Analyst
American Family Insurance in Madison, WI, seeks a Lead Technology Services Specialist to own ITSM data, analytics, and governance. You will lead enterprise reporting, dashboards, and KPIs using Service Now, Tableau, and GCP, delivering data-driven insights to leadership and operations.
In this hybrid role, you will partner with IT leaders, platform teams, and business stakeholders to standardize metrics, drive continual service improvement, and ensure data quality and compliance across the
We would love to welcome a new ITSM Analytics Lead:
Data Dashboards & Insight Strategy to our team in Madison, WI, United States.
The advertised compensation is 99..
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the ITSM Analytics Lead:
Data Dashboards & Insight Strategy role in the description above.
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