Jira Service Specialist
Job in
Madison, Dane County, Wisconsin, 53774, USA
Listed on 2026-10-20
Listing for:
Sundial Software Corporation
Full Time
position Listed on 2026-10-20
Job specializations:
-
IT/Tech
IT Business Analyst, IT Specialist, Business Systems & Technology Analysis, IT Consultant
Job Description & How to Apply Below
Sundial Software is currently recruiting a Jira Service Specialist to:
- Generate reports and dashboards to provide insights into service management performance. Act as the primary administrator and functional owner of Jira Service Management (JSM).
- Configure and maintain workflows, automations, SLAs, forms, queues and request types.
Partner with Service Desk, Infrastructure, Dev Ops and business teams to deliver process improvements. - Lead continuous improvement initiatives across ITSM and service delivery operations.
- Manage integrations between JSM and supporting enterprise platforms.
- Develop reporting dashboards, analytics and service performance insights.
- Provide governance, documentation, training and support for platform users.
- 2-5 years' hands-on experience with Jira Service Management.
- Strong understanding of ITSM processes including incident, change and problem management.
- Experience designing and implementing workflows and automation solutions.
- Familiarity with JQL and reporting capabilities within Jira environments.
- Ability to engage effectively with technical and non-technical stakeholders.
- Understanding of Agile and Dev Ops delivery practices.
- Strong communication, documentation and collaboration skills
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