Asset Tech-Inventory mngt​/troubleshooting​/root cause​/Onsite Madison Wi

Job Description

Asset Technician

29-31.00 AN HOUR W2 contract long term

Seeking one (1) Asset Technician who will be responsible for management of the physical assets. Responsibilities of the position include tracking orders within the asset management system, assigning identification numbers and barcode tags to each item upon delivery and scheduling the distribution and installation of orders. The individual in this position will be responsible for maintaining a constant inventory of CPUs, printers, monitors, docks, cables and all other associated repair and replacement parts and pieces.

This position will assist in the maintenance of the district-wide strategy for replacing outdated hardware and software across all campus locations. The person in this position will be responsible for effectively managing and documenting the process of distribution and tracking of District assets.

This position participates in the allocation, setup and implementation of hardware, software and ancillary devices throughout the district. This position follows policies and monitors technology assets in accordance with IT policies and standards and laws and regulations. Position will aide in responding to incident tickets / hardware maintenance requests and replacement of dysfunctional equipment. The person in this position will aide in effectively managing and documenting the process of distribution and tracking of District assets.

Consultant Title: Asset Technician

ESSENTIAL DUTIES:

Provides inventory management services for Technology Services assets throughout the Madison College District.

KNOWLEDGE,

SKILLS AND ABILITIES

:

Knowledge of:

Demonstrated technical competence in a customer support environment, maintenance procedures and system capabilities and limitations.

Skilled In:

Demonstrated strong organizational skills.

Strong understanding of time and resource management.

Demonstrated advanced problem-solving skills.

Demonstrated advanced planning and preparation skills.

Strong technical troubleshooting and decision-making skills.

Ability To:

Demonstrated ability to multi-task and successfully work independently.

Ability to work in an environment with frequent interruptions.

Demonstrated ability to effectively communicate both verbal and written, by phone, via email or in person.

Ability to identify all affected parties as decisions are made and effectively communicates potential issues and planned resolutions.

Demonstrated ability to manage multiple priorities and follow through on concurrent projects to successful completion.

Ability to lift up to 40 pounds regularly.

Ability to climb a 12-ft. ladder while carrying and/or installing or troubleshooting equipment (i.e. projectors, bulbs, etc.)

Demonstrated ability to:

Define the problem and issues (for a request).

Identify all parties (stakeholders).

Perform the necessary root-cause analysis.

Maintain on-going operational/production support, including monitoring.

Perform periodic reviews of the process and provide feedback.

Share lessons learned with team for continuous improvement.

Minimum Qualifications:

Four years (8,000 hours) related work experience to include at least two years (4,000 hours) work experience performing asset management duties in a medium-to-large work environment (500-2000 workstations).

The anticipated duration of this engagement is long term. The consultants should be prepared to start by December 7th or…