Insurance New Business Processor

I am at least 18 years old

I am legally authorized to work in the United States

Spherion, in partnership with American Family Insurance, is currently recruiting for a temporary Insurance New Business Processor in the Life Department. This role will start off performing data entry processing and will then add on the customer service component working within the call center. You will help deliver exceptional service by providing new business support, underwriting assistance, billing, and policy services for personal lines, commercial, life insurance, or brokerage products.

You will enhance your product knowledge and customer service skills to work with policyholders and agents. This role offers the opportunity to specialize in one or more products across several lines, allowing you to develop expertise and grow within our organization. Working in the American Family environment means also helping to represent their brand. They believe in protecting dreams. They believe everyone's dream is worth protecting.

Who wouldn't want to be a part of that!

• Duration: 1 year w/ possible extension
• Hybrid:
  Will be on-site for training, roughly up to 4 weeks and then will become hybrid with up to 10 days on-site at NHQ a month.
• Schedule:
  
  M-F 8am - 4:10pm CST (38.33 hours, so not quite 40 hours a week)
• American Family will provide all equipment
• Pay: $22/hr

• Provide customer policy or billing activities for new business renewal policies and policy changes.
• Completes system entry process for new policies or policy changes or billing for multiple systems.
• Research inquiries from customers or agents.
• Generate letters, correspondence and policy documents.
• May conduct on-the-job training.
• May support call center operations when call demand exceeds forecast or problem escalation requires assistance.

• Insurance experience preferred
• Call center (or similar) experience is beneficial in taking inbound calls.

• Demonstrated experience providing customer-focused solutions or support.
• Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
• Basic knowledge and application of underwriting, servicing or billing guidelines.
• Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
• Demonstrated written and verbal communication skills.

#SPH
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Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).