Claims Intake Specialist

Are you highly organized, detail-oriented, and comfortable balancing multiple tasks throughout the day? We're seeking a Claims Intake Specialist to support the setup and processing of specialty insurance claims. This role is ideal for individuals who enjoy investigative work, data accuracy, and helping ensure claims are handled efficiently from the very start of the process.

• Review claim documents received via email and enter information into the claims system.

• Perform manual claim setup and data entry with a high level of accuracy.

• Investigate and resolve "problem losses," including claims missing critical information such as policy numbers, claimant details, or supporting documentation.

• Make outbound calls to agents, insureds, and claimants to obtain missing information and clarify claim details.

• Review legal, insurance, and claim-related documents to identify key information needed for claim setup.

• Follow special handling procedures for specialty and financial lines claims.

• Work across multiple systems, databases, and applications to complete claim intake activities.

• Maintain detailed documentation of work completed and claim activity.

• Exceptional attention to detail and accuracy.

• Strong organizational and time management skills.

• Ability to work independently while managing multiple priorities.

• Comfortable navigating multiple systems, applications, and browser windows simultaneously.

• Strong written and verbal communication skills.

• Ability to learn new technology and processes quickly.

• Reliable documentation and follow-through skills.

Hybrid Opportunity

• 2 days in office

• 3 days remote

• Monday-Friday

• Approximately 8:00 AM - 4:00 PM CT

• 37.5-hour work week

• 30-minute lunch

• Two paid 15-minute breaks

• Flexibility with start and end times may be available

• Strong work-life balance with a 37.5-hour work week.

• Hybrid work environment with remote flexibility.

• Opportunity to build insurance industry expertise.

• Collaborative team focused on accuracy, quality, and continuous improvement.

• Ideal role for candidates who enjoy investigative thinking, problem-solving, and working in a fast-paced environment.

If you're detail-oriented, thrive in a structured environment, and enjoy solving puzzles while delivering excellent service, we'd love to hear from you.

This is a Contract position based out of Madison, WI.

The pay range for this position is $20.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Madison,WI.

This position is anticipated to close on Oct 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with…