Manager Insurance Brokerage Operation

The Manager of Statewide Services is responsible for leading and managing a team of insurance professionals to ensure the efficient operation of Rural Mutual Insurance’s brokerage department. The successful candidate will oversee the day-to-day operations of the brokerage department, including sales, customer service, staff development, and compliance. Potential for a hybrid work arrangement. Responsibilities:
• Lead and manage the Statewide Services team to achieve the department's goals and objectives.
• Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary.
• Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue.
• Ensure the department complies with all applicable regulations and company policies.
• Develop and maintain relationships with agents and outside partnerships to ensure the department's success.
• Train team members regarding product knowledge, procedures, and customer service.
• Monitor market trends and provide recommendations to the Director of Statewide Services, Inc.
• Develop and implement policies and procedures to improve the efficiency and effectiveness of the department.
• Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends.
• Ensure all documentation and reporting are accurate and up to date.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in business, finance, or a related field.
• At least 5 years of experience in brokerage or a non-standard market.
• Property & Casualty license in the state of Wisconsin is required. Licensing in other states, as required by the brokerage firm, will need to be completed within 6 months of assuming this role.
• Strong leadership, communication, and interpersonal skills.
• Excellent knowledge of non-standard products, markets, and regulations.
• Has a track record of exceeding goals successfully.
• Implements ideas that improve processes and performance.
• Develops others through coaching, feedback, exposure, and stretch assignments.
• Considers all relevant factors and uses appropriate decision-making criteria and principles.
• Ability to analyze market trends and provide recommendations to the Director of Statewide Service.
• Strong organizational and planning skills.
• Excellent attention to detail and ability to multitask.
• Ability to work in a fast-paced, dynamic environment, under pressure, and meet tight deadlines.
• Bilingual abilities (Spanish, Hmong, etc.) are a plus. Compensation: $70,000 - $80,000 year based on experience

• Lead and manage the Statewide Services team to achieve the department's goals and objectives.
• Monitor and evaluate the performance of the team to ensure efficient and effective operations and provide feedback to improve performance when necessary.
• Develop and implement strategies to improve our customer service, processes, agent partnerships, and CRM capabilities while increasing premium and commission revenue.
• Ensure the department complies with all applicable regulations and company policies.
• Develop and maintain relationships with agents and outside partnerships to ensure the department's success.
• Train team members regarding product knowledge, procedures, and customer service.
• Monitor market trends and provide recommendations to the Director of Statewide Services, Inc.
• Develop and implement policies and procedures to improve the efficiency and effectiveness of the department.
• Conduct regular meetings with the team to discuss performance, client needs, procedure enhancements, and sales trends.
• Ensure all documentation and reporting are accurate and up to date.
• Other duties as assigned.

Compensation:
$70,000-$80,000 per year