Culture & Operations Manager

Culture & Operations Manager

TXI is seeking a Culture & Operations Manager to steward our cultural rituals, support internal communications, and partner on organizational initiatives that keep our fully-remote, employee-owned company connected and thriving. Building the right thing is often harder than building it right. More than 80% of digital innovations fail because they're not trying to solve real user needs. We take a pragmatic approach to innovation by deploying integrated teams to uncover insights from users and turn them into compelling digital solutions.

As the Culture & Operations Manager, you will ensure our cultural programs run smoothly, support our Head of People on internal communications and change management, and provide project management partnership for strategic organizational initiatives. You'll be the operational backbone that helps TXI maintain its strong culture while growing thoughtfully. This role offers a potential growth path toward more strategic program ownership and broader organizational impact.

• Serve as a thought partner and operational support to the Head of People
• Own and execute cultural rituals including employee recognition (birthdays, anniversaries, values awards, milestone awards), employee engagement programs, and connection events (Coworking Days, biweekly virtual town halls, quarterly gatherings)
• Plan and coordinate quarterly all-hands meetings and connection events, including logistics, content coordination, A/V setup, accessibility needs, and memorable moments
• Manage employee survey administration and synthesis support, including engagement surveys and pulse checks
• Support DEIB initiatives including sustainable giving fund allocation, climate offset coordination, and weekly tips sharing

• Partner with the Head of People on cascading information to different constituencies across the organization
• Ensure multiple communication modalities are utilized effectively (Slack, Notion, Loom, etc.)
• Maintain high responsiveness in Slack channels
• Document answers to common questions and maintain organized, up-to-date internal resources in Notion and Slack

• Support planning and execution of external events (e.g. conference attendance, networking dinners)
• Launch and monitor onboarding and offboarding checklists, following up through resolution
• Coordinate with vendors for equipment, swag, and logistics
• Manage administrative operations including review cycles, handbook acknowledgments, and manager budget tracking
• Support larger strategic initiatives (Career Pathways, ESOP communications) as a program partner to accountable leaders

• Project manage smaller organizational initiatives by creating work plans, tracking progress, and adjusting as needed (and transparently communicating progress)
• Collaborate with internal practice groups or leadership team members to help run internal initiatives and operations efficiently and transparently
• Encourage, facilitate, and evaluate internal experimentation and process improvements across the organization
• Identify opportunities to strengthen cultural programs and internal operations as you gain organizational context

• 5-7+ years of experience in people operations, business operations, internal communications, or a related field
• Strong project and program management skills with the ability to juggle multiple concurrent initiatives
• Exceptional organizational skills and attention to detail without losing sight of the bigger picture
• Excellent written and verbal communication skills with the ability to adapt tone and style for different audiences
• Highly responsive and service-oriented mindset with a bias toward action
• Comfort working in ambiguity and creating structure where it doesn't yet exist
• Collaborative approach with the ability to build trust and partnerships across the organization
• Systems thinking and process improvement orientation
• Experience supporting or working in fully remote organizations
• Familiarity with tools like Slack, Notion, Culture Amp (or similar) is helpful but not required
• Growth mindset…