Staffing Manager, Management

Department: Staffing Office

Basic Function

The Central Staffing Manager oversees a centralized staffing office that supports multiple senior housing and healthcare properties and ensures safe, efficient, and cost-effective staffing across clinical departments.

This role leads a team responsible for scheduling, workforce deployment, call-off management, staffing optimization, overtime control, and compliance with state and federal staffing requirements. The Central Staffing Manager provides direct leadership, coaching, performance management, and development of staffing office personnel while fostering a high-performing, service-oriented team.

Partnering closely with Executive Directors, Nursing Leadership, Assisted Living Directors, Human Resources, Payroll, and department leaders, this position proactively manages staffing resources to support exceptional resident care, employee satisfaction, and operational excellence.

Reporting to the Chief Operating Officer (COO), the Central Staffing Manager is accountable for achieving staffing, compliance, and operational goals across multiple properties.

• Lead the daily operations of the Central Staffing Office supporting multiple senior housing and healthcare properties, ensuring appropriate staffing coverage across clinical and operational departments.
• Manage workforce scheduling, shift coverage, call-offs, and staffing adjustments based on census, acuity, admissions, discharges, and operational needs.
• Develop and execute staffing strategies that optimize labor resources, balance staffing across properties, manage float pools and PRN staff, and minimize overtime and premium labor costs.
• Monitor labor utilization, productivity, overtime, incentive pay, and staffing trends; provide recommendations to support budget and operational goals.
• Supervise, coach, develop, and evaluate Staffing Coordinators and Scheduling Specialists, fostering a high-performing and customer-focused team.
• Partner with operational, clinical, human resources, payroll, and department leaders to proactively address staffing needs and support exceptional resident care and employee engagement.
• Serve as the subject matter expert for workforce management and scheduling systems, ensuring accurate employee profiles, schedules, licensure, certifications, and staffing records.
• Ensure compliance with federal, state, regulatory, labor, and organizational staffing requirements, policies, and collective bargaining agreements.
• Analyze staffing metrics and workforce trends, identify opportunities for improvement, and implement process enhancements to increase scheduling efficiency and effectiveness.
• Provide hands‑on staffing support and serve as operational backup for staffing office personnel as needed, including direct scheduling and shift coverage responsibilities during staffing shortages or emergencies.
• Maintain flexibility to support a 24/7 operation, including availability for occasional evenings, nights, weekends, holidays, and on‑call responsibilities to ensure continuity of staffing operations.

Qualifications

• Minimum three to five years of healthcare staffing or scheduling experience preferred.
• Minimum three years of leadership experience.
• Experience with long-term care or senior living preferred.
• Strong understanding of applicable state staffing regulations preferred.
• Excellent organizational and analytical skills.
• Experience managing multi-site staffing operations.
• Knowledge of skilled nursing and assisted living regulations preferred.
• Workforce management software expertise.

Experience, Education, and/or Training

• Bachelor's degree in Healthcare Administration, Business, Human Resources, or related field preferred, or equivalent experience.
• Three to five years of scheduling, payroll, or workforce coordination experience, preferably in healthcare, senior living, or multi-site operations.