AVP, Medicare Inbound Contacts — Strategic Ops Leader
Listed on 2026-10-13
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Management
Healthcare Management
Humana Inc. seeks an experienced AVP for Medicare Inbound Contact Operations to lead a large, complex contact center portfolio across multiple sites, internal teams, and more than 12,000 partner associates.
The role focuses on Medicare inbound services across voice, chat, and digital channels, balancing Stars, NPS, cost transformation, and associate engagement. The AVP will drive a comprehensive operating model, partner with enterprise functions, and prioritize a member-centered experience while
This opportunity is for the AVP, Medicare Inbound Contacts — Strategic Ops Leader role at Humana Inc.
We are seeking a motivated AVP, Medicare Inbound Contacts — Strategic Ops Leader to join Humana Inc in Madison, WI, United States.
Consider building your career as a AVP, Medicare Inbound Contacts — Strategic Ops Leader at Humana Inc.
The AVP, Medicare Inbound Contacts — Strategic Ops Leader position in the Marketing & Media, Management & Operations field is open for applications.
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