Manufacturing Customer Liaison

Manufacturing Customer Liaison – Madison‑Kipp Corporation

Madison‑Kipp Corporation (MKC) is a leader in high‑pressure die casting and precision machining for automotive and recreational markets, with a proud 120‑year history.

The Manufacturing Customer Liaison ensures smooth communication between MKC’s internal departments (sales, engineering, manufacturing, quality) and customers, resulting in superior quality, new leads, business awards, and clearer strategic guidance.

This part‑time role involves approximately 15 hours per week, split between two customer locations:

• Greycourt, SC – 5 days a week, 2 hours per day
• Gainesville, GA – 1 day a month

• Serve as the primary contact for quality and supply‑related concerns at assigned customer manufacturing facilities.
• Facilitate on‑site launch support to ensure flawless launches.
• Review customers’ production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned facilities.
• Facilitate open communication and flow of information between customer facilities and MKC.
• Establish a contact schedule that meets customer expectations for point‑in‑time support.
• Review and resolve quality, scheduling, and planning issues (purchasing and engineering if located in the plant).
• Provide written reports to MKC personnel.
• Support Sales and Engineering when required to keep projects and potential new business on‑track.
• Disseminate customer expectations and seek appropriate resolution.

• Basic understanding of production processes, quality systems, program life cycle, and volumes for all MKC programs.
• Ability to self‑direct while prioritizing customers’ needs.
• Ability to interpret engineering designs and documentation.
• Strong analytical and problem‑solving skills.
• Proficiency with Microsoft Office Suite or related software.
• Thrives in time‑sensitive situations, making quick and informed decisions under pressure.

• Bachelor’s degree in engineering or business, or equivalent work experience.

• Frequent walking in manufacturing and office environments.
• Visual acuity to read instructions, observe machines, and inspect parts.

• Frequent travel to customers or vendors required.

Madison‑Kipp Corporation is an equal opportunity employer. A pre‑employment drug screening and a post‑employment background check are required.