Manufacturing Customer Liaison

Here at MKC, we are one of the leaders in our field of high-pressure die casting and precision machining for customers in the automotive and recreational markets. We are proud of our 120-Year History and Culture.

The Manufacturing Customer Liaison is responsible for Madison-Kipp Corporation (MKC) communication between several internal departments (sales, engineering, manufacturing, and quality) with our customers which will result in superior quality, new leads, awards of business and a clearer guidance of strategic planning.

This is a full-time role covering multiple customer locations in South Carolina, Michigan, and Georgia.

• Serve as the primary contact for quality and supply-related concerns for assigned customer manufacturing facilities.
• Facilitate on-site launch support at customer-assigned facilities to ensure flawless launches.
• Review customers’ production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
• Facilitate open communication and flow of information between customer manufacturing facilities and MKC.
• Establish contact schedule with frequency that meets customer expectations for point-in-time support for all assigned customer production facilities.
• Review and resolve quality, scheduling, and planning (purchasing and engineering if located in the plant).
• Provide written reports to MKC appropriate personnel.
• Provide support to Sales and Engineering when required to keep projects and potential new business on-track.
• Ability to support assigned customers by disseminating customer expectations and seeking appropriate resolution.

• Basic understanding of all production processes, quality systems, program life cycle, and volumes for all MKC programs at assigned customer facilities.
• Ability to self-direct while prioritizing customers’ needs.
• Ability to interpret engineering designs and documentation.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Thrive in time-sensitive situations, demonstrating the ability to make quick and informed decisions under pressure.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Frequent walking in manufacturing and office environments.
• Visual acuity to read instructions, observe machines, and inspect parts produced.

• Frequent travel to customers or vendors is required.

Madison-Kipp Corporation is an equal opportunity employer, a pre-employment drug screening, and a post-employment background check employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.