Community Engagement & Operations Coordinator

COMMUNITY ENGAGEMENT & OPERATIONS COORDINATOR

Location: 4 South Blair Street, Madison, WI 53703

Employment Status: Full-time, 40 hours per week

Starting Wage: $25.00 per hour, paid biweekly

Schedule: Primarily Monday through Friday, with occasional evening and weekend hours as needed

The Community Engagement & Operations Coordinator coordinates Porchlight's volunteer program, in-kind donations, community partnerships, routine communications, and internal technology and telecommunications support.

A primary focus of this position is developing and maintaining relationships with community organizations and service providers that can offer onsite services and resources to guests at the Men's Shelter.

The Coordinator also serves as the primary contact for individuals and groups interested in volunteering with Porchlight; coordinates in-kind donations; maintains accurate volunteer and donation records for reporting and audit purposes; makes routine updates to Porchlight's website; assists with email newsletters and mailed appeals; provides limited event support; and serves as the organization's first point of contact for technology and telephone needs.

• Serve as the primary contact for individuals and groups who contact Porchlight through its website or other channels about volunteer opportunities.
• Respond to volunteer inquiries and provide information about available opportunities.
• Coordinate volunteer orientation and placement, as appropriate.
• Work with Porchlight program staff to identify current volunteer needs and match interested volunteers with appropriate opportunities.
• Coordinate volunteer schedules and maintain communication with individual and group volunteers.
• Maintain accurate records of volunteers and volunteer hours for agency reporting, grants, audits, and other organizational needs.
• Maintain volunteer information, procedures, and position descriptions as needed.
• Coordinate volunteer recognition and appreciation activities.

• Serve as a primary contact for individuals, businesses, and organizations interested in making in-kind donations.
• Coordinate the receipt and distribution of in-kind donations across Porchlight programs.
• Maintain accurate records of in-kind donations, including donor information, donated items, estimated values, and distribution, as appropriate.
• Maintain documentation required for audits, grants, funder reports, and other organizational reporting.
• Coordinate the delivery and distribution of donated items to Porchlight locations.
• Maintain current information about Porchlight's in-kind donation needs.
• Provide appropriate acknowledgment and follow-up to individuals and organizations making in-kind donations.

• Identify and develop relationships with businesses, nonprofit organizations, healthcare providers, educational institutions, government agencies, and other community organizations that can provide beneficial onsite services and resources to guests at the Men's Shelter.
• Develop opportunities for community organizations and service providers to offer appropriate onsite services, programs, educational opportunities, and resources at the Men's Shelter.
• Coordinate scheduling and logistics for organizations providing onsite services.
• Serve as Porchlight's primary contact for community organizations providing onsite services at the Men's Shelter.
• Work with Men's Shelter staff to identify service gaps and opportunities for additional community partnerships.
• Maintain records of community partnerships and onsite services as needed for organizational reporting.

• Make routine additions, corrections, and updates to Porchlight's website, including program information,…