Quality and Food Safety Specialist

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Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods.

We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

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This individual administers the customer complaint and claims process utilizing SAP. The support can be in the form of key metric reporting, statistical analysis, process analysis, coordinating and expediting the flow of complaints and return authorizations for the division operation to maximize customer satisfaction.

This individual will be a key member of the Food Safety Team and will lead elements of the Food Safety program as assigned.

This position will provide ongoing analysis of business system information and provide key information to support effective and efficient Quality functions. This position has responsibility for ensuring process and data integrity and accuracy while working with cross functional areas to implement corrective actions. The role has the knowledge and abilities to perform the below responsibilities, including mid‑level projects with a medium level of support.

• Put safety first in all responsibilities including awareness and adherence to all corporate and site environmental, health, and safety policies.
• Oversee administration of the Customer Complaint and Returns system for assigned plant. Serve as point person from initiation of complaint through resolution which ensures the necessary closed loop process.
• Lead efforts in compiling and generating key monthly quality reports which reflect claims metrics such as claims as a percent of sales; frequency, severity and response time for all division facilities.
• Monitor/audit and expedite complaint process stage gates which include receipt confirmation, disposition, root cause/corrective action, credit and closure.
• Audit root cause/corrective action for accuracy and necessary detail supporting the divisional quality managers.
• Audit the various quality reports for accuracy to ensure the business is obtaining consistent and relevant information for tracking and trending analysis.
• Assist customer service in the facilitation of complaint information to responsible department personnel.
• Develop queries (customer and internal) that provide statistical reports to include visual evidence of key performance measures.
• Administer external systems / forms as requested by specific customers including ICIX, QIMC and other customer specific complaint databases.
• Train other Quality Admin staff as required.
• Participate as a team member on improvement projects and food safety management efforts.
• Act as a backup resource to other Quality Admin staff as required.
• Work closely with business functions to develop, deliver, and maintain reporting and analysis related to quality management.
• Present and communicate information to all levels of the organization.
• Provide ad hoc reporting and analysis as requested.
• Deliver accurate and timely quality metrics to key stakeholders within the plant.
• Subject Matter Expert on Quality related System Processes and Reporting.
• Support troubleshooting of systemic quality…