Retail Shortage Control - Part Time

Overview

Join our team as a Shortage Control Associate (SCA) and contribute to a secure shopping environment while delivering exceptional customer service. As an SCA, your role directly impacts the store's security and the overall shopping experience by monitoring entrances, exits, and high‑risk areas to mitigate theft and maintain safety. You will engage with customers and associates in alignment with our core values, providing a confident, friendly, and energetic greeting with eye contact and a smile during every interaction.

Your discipline, situational awareness, and commitment to safety standards are critical as you monitor store entrances for the duration of each shift, focusing on reducing opportunities for theft, shoplifting, and other dishonest activities. Your positive attitude and expertise in store shortage reduction programs should influence behaviors and help build trust and respect with customers and colleagues. You will partner with store and field leadership to identify and report theft incidents or suspicious subjects to the Manager on Duty when identified.

• Maintain a professional appearance at all times, wear designated dress standards, radio, and earpiece.
• Stand at the front of the store, remain vigilant, and be aware of surroundings.
• Greet every customer entering or exiting with a warm smile and a loud, friendly greeting to promote a sense of control and security.
• Create a secure environment and reduce opportunities for theft.
• Know top shortage areas and programs aimed at theft reduction; communicate theft prevention information during store rallies in collaboration with the Manager on Duty.
• Conduct bag and package checks on store and corporate associates in line with safety and security standards; understand your role in keeping store assets safe.
• Support training of associates on shortage reduction programs and processes; model safety as a top priority and address unsafe practices promptly.
• Report theft incidents or suspicious activity to the Manager on Duty as needed.

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods and to visually monitor the store environment.
• Ability to maintain confidentiality and to review, analyze, and understand business trends.
• Positive demeanor, strong posture, and energetic greeting; ability to work in a fast-paced, high-pressure environment with disciplined decision making.
• Excellent communication with customers and co-workers; strong leadership skills to foster productive business relationships.

• Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.
• Part-time associates may be eligible for Burlington’s benefits package (medical coverage, 401(k)); may include up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law.
• Base pay: $15.50 per hour.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.