Strategic Account Executive- Chicago

Pager Duty, Inc. (NYSE:

PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, Pager Duty is essential for delivering always‑on digital experiences to modern businesses.

Join us. () At Pager Duty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award‑winning workplace.

Must be located in IL, MN, MI Overview of the Role

Pager Duty is seeking a Strategic Growth Account Executive with experience selling SaaS products to Enterprise accounts. In this role, you will report to a Regional Sales Director. We are looking for a dynamic sales professional who embraces technology and knows how to excel while doing it! We want someone with a consultative sales approach, a proven knack for driving sales growth, and the ability to captivate a tech‑savvy audience.

In this role, you will exhibit all the characteristics associated with a high‑performance sales culture, specifically leading and managing a pipeline of new business expansion opportunities within our existing accounts to deliver results against sales targets. Your territory will consist of strategic Global 2000 accounts and focus on approximately six accounts. You will need to go wide within accounts to align our operations cloud story to different stakeholders (multi‑product catalog).

As a customer‑centric organization, Pager Duty places immense value on delivering exceptional sales experiences. Your mission will be to go above and beyond, ensuring our customers receive nothing short of the finest sales journey imaginable.

This isn't just a job—it's an opportunity to showcase your sales prowess, leverage your tech‑savviness, and inject your vibrant personality into every interaction. Join Pager Duty and be part of a thrilling sales adventure where you'll thrive, have fun, and make a significant impact!

Key Responsibilities Value Selling – focus on highlighting the unique PD value and benefit our products and services can provide to a customer.

• Possess a deep understanding of the problems and focus areas of your stakeholders and effectively communicate the technical wins and strategic business outcomes we can align to and drive with a Pager Duty partnership.
• Develop strategic plans that anticipate and address customer needs and preferences based on competitor knowledge and industry trends.
• Identify long‑term strategies to grow accounts by aligning with our customers’ big problems and objectives.

Sales Effectiveness – Establishing, overseeing and maintaining genuine connections with customers

• Negotiate positive business outcomes with existing customers for Pager Duty.
• Manage and close complex, multi‑product sales cycles for Fortune 500 accounts.
• Conduct consistent and effective conversations with senior‑level executives (SVP+) to garner interest and support for new initiatives.
• Deliver strong presentation skills verbally and visually by customizing content and slides to an internal or external audience, building credibility, showing integrity, and highlighting the value of Pager Duty.
• Encourage positive conversations between existing customers and sales teams, leading to solutions aligned with the customer's strategic vision.

Sales Execution – Ensuring that one’s own and other's work and information are complete and accurate; careful preparation for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled to contribute to Pager Duty's long‑term strategic initiatives

• Plan – map out your territory assignment, priority account targets and work with your greater support team to drive an effective territory strategy.
• Utilize historical data and market trends to provide accurate forecasts to management.
• Prospect – leverage our Marketing, Alliances, BDR programs to develop a point of view and approach to opening net new logo opportunities with a specific focus on executive‑level alignment.
• Create effective strategies and qualify opportunities within accounts, including plans for winning business for Pager…