Sales Support Representative

Join to apply for the Sales Support Representative role at Ferguson
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Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together, we build better infrastructure, homes, and businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. Our Fortune 500 company proudly provides best‑in‑class products, service, and capabilities across Commercial/Mechanical;
Facilities Supply;
Fire and Fabrication; HVAC;
Industrial;
Residential Trade;
Residential Building and Remodel;
Waterworks; and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Are you hands‑on, customer‑focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring Sales Support Representatives who are ready to help customers, solve problems, and learn the business from the ground up.

Monday through Friday 6:30 am – 4:00 pm

• Work together with Sales associates to support customer needs by determining the best products and solutions.
• Ensure the delivery of personalized customer service through timely quotations and accurate sales orders.
• Coordinate deliveries on behalf of customers.
• Answer sales calls for general information, addressing and resolving customer concerns or questions.
• Effectively use a customer relationship management (CRM) system and phone system.

• Minimum of 2 years of customer service and sales experience is preferred.
• Experience in plumbing, HVAC, or other trades is a plus.
• Strong sales skills, including the ability to upsell.
• Proven track record of responding quickly to customer needs and making decisions in a timely manner.
• Ability to react well in a fast‑paced environment and follow through on commitments.
• Highly motivated and customer‑service oriented mentality with the ability to build relationships is a plus.
• General digital literacy including Microsoft Office.
• Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. Our comprehensive benefits package includes health, dental, vision, paid time off, life insurance, a 401(k) with a company match, mental health coverage, gender‑affirming and family‑building benefits, paid parental leave, associate discounts, community involvement opportunities, and more.

$18.71 – $29.92

Estimated ranges displayed are monthly for salaried roles or hourly for all other roles.

This role is bonus or incentive plan eligible.

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
Equal Employment Opportunity and Reasonable Accommodation Information

Entry level

Full‑time

Other

Wholesale, Wholesale Building Materials, and Construction