Spa & Sales Coordinator

Location: Madison, Wisconsin
Schedule: Part-Time | Approximately 20–30 Hours per Week
Compensation: $15–$17 per Hour + Uncapped Performance Incentives + Pooled Tips

A growing wellness and spa organization in Madison is seeking an outgoing, personable, and motivated Spa Coordinator to join its team!

This position is ideal for someone who enjoys connecting with people, providing exceptional customer service, and helping clients find wellness services that meet their needs. The role combines client relations, sales, and front desk responsibilities in a welcoming, team-oriented environment.

We are looking for someone who is confident communicating with clients, comfortable recommending services and memberships, and motivated to contribute to the continued growth of the business.

• Welcome clients and create a friendly, professional, and positive experience during every visit.

• Build relationships with new and existing clients to encourage repeat visits and long-term loyalty.

• Educate clients on available spa services, memberships, packages, and promotions.

• Recommend services and membership options based on individual client needs and wellness goals.

• Assist clients with purchasing decisions by explaining service benefits, pricing, and available options.

• Support individual and team sales goals through excellent customer service and consistent follow‑up.

• Follow up with prospective and existing clients through phone calls, text messages, and emails to encourage appointments and continued engagement.

• Identify opportunities to recommend additional services or packages that may benefit clients.

• Help promote special offers, seasonal promotions, and membership opportunities.

• Manage appointment scheduling, client check‑in and checkout, and payment processing.

• Respond to client questions and inquiries in a timely, professional manner.

• Maintain accurate client records, appointment information, and payment documentation.

• Assist with opening and closing procedures and keeping the spa organized and welcoming.

• Coordinate with the clinical team to ensure a smooth and positive client experience.

• Support community events, promotional activities, and occasional off‑site mobile events.

• Assist with general administrative responsibilities and daily spa operations.

The ideal candidate is friendly, dependable, organized, and enjoys working with people. They are comfortable having conversations about services and pricing while creating a positive experience for every client.

Qualifications:

• Previous experience in customer service, sales, retail, hospitality, fitness, wellness, or a similar client‑facing role preferred.

• Strong interpersonal and communication skills with the ability to build genuine client relationships.

• Comfortable recommending services, discussing pricing, and encouraging membership purchases.

• Motivated to meet individual and team goals while maintaining excellent customer service.

• Professional, outgoing, and welcoming personality.

• Ability to confidently communicate with clients in person, over the phone, through text, and by email.

• Strong organizational skills and the ability to multitask in a busy environment.

• Self‑motivated with the ability to take initiative and remain productive.

• Willingness to learn about wellness services, membership options, and promotions.

• Open to coaching, feedback, and professional development.

• Dependable, punctual, and able to work collaboratively with a team.

Previous spa or medical office experience is helpful but not required. Experience with membership sales or service‑based sales is a plus.

Successful Spa & Sales Coordinators provide exceptional customer…