Sales & Technical Support Associate

Sales & Technical Support Associate### Sales & Technical Support Associate Apply:
Madison, WI:
Full time:
Posted Today:
JR101129
** Sales & Technical Support Associate – Quest & Anden
*
* Location:

Madison, Wisconsin  Work Arrangement:
On-site

Reports To:

Sales Manager – Quest & Anden  Travel:
Approximately 10% initially, increasing as experience and responsibilities grow    
** Position Overview
** Quest & Anden are seeking a high-potential, early-career engineer to join our commercial team as a Sales & Technical Support Associate. This role is designed as a development position for an individual interested in building a career at the intersection of engineering, HVAC applications, and technical sales.
The Associate will begin by developing a deep understanding of our products, engineering principles, applications, customers, distribution channels, and go-to-market strategy. Working closely with Sales, Engineering, Technical Support, and our customers and channel partners, this individual will gain hands-on experience across the full customer lifecycle—from initial lead and application development through quotation, system design, installation, and post-sale support.
The intended career path for a successful individual is progression into a Regional Sales Manager position, typically within approximately 12–24 months, based on demonstrated performance, technical competency, commercial readiness, and business needs.
This is an on-site position based in Madison, WI. Future Regional Sales Manager responsibilities can remain Wisconsin-based, with increased travel to support the assigned territory.

** Key Responsibilities*
* ** Product & Technical Development
*** Develop deep technical knowledge of Quest and Anden dehumidification products, controls, applications, and system design.
* Learn the fundamentals of dehumidification, psychometrics, HVAC systems, load calculations, equipment selection, installation, and troubleshooting.
* Work alongside Engineering and Technical Support to understand product design, performance, application limitations, and field conditions.
* Assist customers, contractors, distributors, and sales representatives with equipment selection, application questions, system design, installation, and troubleshooting.
* Develop the ability to independently diagnose technical issues and recommend appropriate solutions.
* Participate in product training, application reviews, field visits, and customer installations to build practical product and application knowledge.
** Inside Sales & Commercial Support
*** Follow up on inbound leads and help qualify customer opportunities.
* Support customers and sales representatives with product selection, quotations, technical documentation, and application/design assistance.
* Work with the Director of Sales and Regional Sales Managers to advance opportunities through the sales process.
* Provide responsive pre-sale and post-sale technical support to customers, contractors, distributors, and channel partners.
* Develop an understanding of Quest and Anden’s customers, competitors, market segments, distribution strategy, and overall go-to-market approach.
* Maintain accurate customer and opportunity information within the company’s CRM and sales systems.
* Identify opportunities to improve the customer experience and help accelerate the sales process.
** Field Sales Development
** As technical and commercial competency develops, responsibilities will progressively expand to include:
* Accompanying Regional Sales Managers on customer, distributor, contractor, and representative visits.
* Participating in industry events, trade shows, product demonstrations, and customer training.
* Conducting product and technical presentations.
* Developing relationships with…