Service Technician

Address 2225 South Stoughton Road, Madison, WI, 53716, US

Compensation $60,000.00 - $75,000.00/year

Job Description

🛠️ Be the Problem Solver – Join Bachmann Pools, Spas & Saunas as a Service Technician!

Position Title: Service Technician
Company Name: Bachmann Pools, Spas & Saunas
Salary Range: $60,000–$75,000 per year + Performance and Year-End Bonuses

Employment Type:

Full-Time
Location
:
Madison, WI
Industry: Hot Tub, Swimming Pool, and Sauna Service and Installation (Residential)

Bachmann Pools, Spas & Saunas is looking for a reliable, skilled, and customer-focused Service Technician to join our Field Operations team. In this full-time role, you’ll work directly with residential customers to diagnose and repair issues related to hot tubs, saunas, swim spas, pools, & cold plunge related systems. The ideal candidate brings strong mechanical aptitude, a solid foundation across trades like electrical, plumbing, and HVAC, and a commitment to delivering professional, high-quality service on every call.

Every day brings something new. If you’re someone who likes variety, embraces challenges, and brings a wide range of skills to problem-solve in real time, you’ll fit right in.

At Bachmanns, we’re more than a company—we’re a close-knit team with over 40 years of family-owned excellence in residential wellness systems. We’re proud to deliver superior service, expert installation, and peace of mind to our customers. Our team members enjoy a supportive culture, real career growth, and the opportunity to make a meaningful impact every day. When you join Bachmanns, you're not just taking a job—you’re investing in your future.

Provide on-site troubleshooting, diagnostics, and repairs for residential hot tubs, saunas, swim spas, pools, & cold plunge related systems.

Utilize knowledge across trades (electrical, plumbing, HVAC, carpentry) to assess and resolve complex service issues.

Communicate clearly and professionally with customers regarding service issues, timelines, and solutions.

Document all work performed and update service records accurately.

Maintain a clean and organized work environment, including service vehicles and job sites.

Work independently with minimal supervision while managing daily service schedules.

Uphold safety standards and company protocols at all times.

Participate in ongoing training and stay up-to-date on product knowledge and service techniques.

3+ years of experience in service or maintenance roles, preferably involving multiple trades.

High school diploma or GED (preferred).

Strong mechanical aptitude and proven problem-solving skills.

Basic knowledge of residential electrical, plumbing, HVAC, and carpentry systems.

Excellent communication and customer service skills.

Ability to work independently and manage time effectively.

Valid driver’s license and clean driving record.

Professional appearance and demeanor.

Medical, Dental, and Vision Insurance

Life and Disability Insurance Options

Retirement Savings Program

Bi-Weekly Pay Cycle

Paid Training and Certifications

Tech Package (smartphone or tablet)

Company Vehicle and Uniforms Provided

Safety Equipment Provided

Annual Company Trips and Events

Employee Rewards, Sales Promotions, and Contests

Performance-Based Bonuses and Year-End Bonuses

Full-Time:
Monday–Friday

Overtime as needed depending on service call volume and customer needs

Based out of Madison, WI with travel to customer homes and job sites

Must be comfortable with regional travel (company vehicle provided)

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.

A background check will be completed as part of the onboarding process, in compliance with applicable laws.