Field Service Technician

Field Service Technician – Madison, WI

Offering an opportunity to be part of a high‑performance team, enjoy exceptional benefits, and a supportive work‑life balance,
The Gordon Flesch Company is an employer of choice throughout WI, IL, IN, IA and OH. Salary for this position is based on level of experience.

• Complete technical training as assigned both at GFC locations and at manufacturer’s national training facilities
• Develop ability to work independently
• Primarily service printers and Multi‑Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Maintain accurate car stock inventory
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal and external customers

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company‑provided technology such as laptops, smartphones, and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

The Gordon Flesch Company offers Medical, Dental, Personal Time, Vacation Time, 401(k) and 401(k) match, a Wellness Program and many benefits! For full details of our Benefits Program please go to:

Gordon Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60‑1.35(c)